stephenp
0
I am very new to your forum and have no understanding of ISP's etc, so any help (and patience) you can offer me with a vexed questions, would be most appreciated.
I am a professional photographer, originally from the UK and based in Ireland for many years. I buy my photography business website from a UK company called Clikpic, they also acted as 3rd party to sell me the domain name at which it is pointed.
At the beginning of this week, with over a week left to run on my Domain name contract with them (for 2 years - and which has been renewed for a total of 5 years) I decided to change to another provider, based in Ireland (where I live) and whose fees are about 60% less and whom I can pay by direct debit and not laser card.
The domain name transfer can take up to 10 days to complete, I'm told, but the original provider Clikpic have stopped pointing my domain at the website, and it has now been down for 5 days. I was not told that this would happened and I have paid for it until 16th January.
So, in effect, I have paid two providers for a domain name that my customers haven't been able to access for 5 days. I am also being charged for adverts running via a social network site, which point directly at the website that is down.
Is this normal practice? and can you suggest how I might complain? And was I just naive to expect the website to stay online until the transfer had occurred? I find it hard to think that it is normal practice to take a website down until the domain name transfer has processed - especially as I am in credit with both providers.
For you information, I have a .com domain name, and it is provided via Clikpic.com in the UK, although | think that they are a 3rd party, so at the moment I have no idea who the domain registrar is, or how to contact them. But I will email clikpic.com support and ask them for more information.
Thank you for any assistance that you may be able to give me with this question.
Stephen Power
I am a professional photographer, originally from the UK and based in Ireland for many years. I buy my photography business website from a UK company called Clikpic, they also acted as 3rd party to sell me the domain name at which it is pointed.
At the beginning of this week, with over a week left to run on my Domain name contract with them (for 2 years - and which has been renewed for a total of 5 years) I decided to change to another provider, based in Ireland (where I live) and whose fees are about 60% less and whom I can pay by direct debit and not laser card.
The domain name transfer can take up to 10 days to complete, I'm told, but the original provider Clikpic have stopped pointing my domain at the website, and it has now been down for 5 days. I was not told that this would happened and I have paid for it until 16th January.
So, in effect, I have paid two providers for a domain name that my customers haven't been able to access for 5 days. I am also being charged for adverts running via a social network site, which point directly at the website that is down.
Is this normal practice? and can you suggest how I might complain? And was I just naive to expect the website to stay online until the transfer had occurred? I find it hard to think that it is normal practice to take a website down until the domain name transfer has processed - especially as I am in credit with both providers.
For you information, I have a .com domain name, and it is provided via Clikpic.com in the UK, although | think that they are a 3rd party, so at the moment I have no idea who the domain registrar is, or how to contact them. But I will email clikpic.com support and ask them for more information.
Thank you for any assistance that you may be able to give me with this question.
Stephen Power
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