unhappyguy1673
Member
Hi - I'm very confused about this whole situation and I'm hoping someone here who knows more than me can shed some light and guide me. Apologies for the long post.
I am currently a customer of Now TV broadband, and I recently made an order to switch to Zen. That should have been a simple process, but for some reason they ended up cancelling my order without my asking, and then when they restarted the order they said they'd have to start it as a "new line installation" since there was "no working line" at the property. This wasn't true though, since at this point, due to the delays, I still hadn't cancelled my previous service since I didn't want to be without WiFi, and it was working fine.
They schedule an Openreach engineer visit for the activation day, 21/09, and when he arrives he says oh yeah, I just have to switch the master socket over from the old provider to the new one. I'm not sure what any of that means but he seemed confident. He did that, then said it would kick in later that day - it didn't. The next day I get an email saying there was an issue with Openreach, they expected it to be solved in 24 hours. Then I call up two days later and they say another 48 hours.
I'm a full time student and I need WiFi in order to study - I'm starting the new term in 3 days. Now, here's the part that might be my fault. I still haven't cancelled my previous service, since I thought maybe if this takes too long I can cancel the new one and go back to the old one, which is on an out of contract rolling basis. However, of course, the old one won't connect due I assume to whatever the engineer did.
At this point I'm left wondering if maybe the system fault they mention is something to do with me having two ISPs attempting to use the same line? I'm really not sure what to do, I just need whichever solution gives me WiFi the soonest. Thanks.
I am currently a customer of Now TV broadband, and I recently made an order to switch to Zen. That should have been a simple process, but for some reason they ended up cancelling my order without my asking, and then when they restarted the order they said they'd have to start it as a "new line installation" since there was "no working line" at the property. This wasn't true though, since at this point, due to the delays, I still hadn't cancelled my previous service since I didn't want to be without WiFi, and it was working fine.
They schedule an Openreach engineer visit for the activation day, 21/09, and when he arrives he says oh yeah, I just have to switch the master socket over from the old provider to the new one. I'm not sure what any of that means but he seemed confident. He did that, then said it would kick in later that day - it didn't. The next day I get an email saying there was an issue with Openreach, they expected it to be solved in 24 hours. Then I call up two days later and they say another 48 hours.
I'm a full time student and I need WiFi in order to study - I'm starting the new term in 3 days. Now, here's the part that might be my fault. I still haven't cancelled my previous service, since I thought maybe if this takes too long I can cancel the new one and go back to the old one, which is on an out of contract rolling basis. However, of course, the old one won't connect due I assume to whatever the engineer did.
At this point I'm left wondering if maybe the system fault they mention is something to do with me having two ISPs attempting to use the same line? I'm really not sure what to do, I just need whichever solution gives me WiFi the soonest. Thanks.























