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Uh-Oh

mr-tom

Casual Member
Hmmm.

Email servers down.

All websites down.

They're not answering the geo-line phones. Not even a recorded message.

The 0870 goes through to the robot-maid and plays muzak - again, no messages about problems and no answer (although I am 36 in the call queue)

Anybody got through and know what's going on?
 

mr-tom

Casual Member
Resolved

Eventually reached the front of the queue.

Network outage etc.

All coming back up and email starting to filter through.

Likely to take a day before it all arrives.

They say no email should be lost though.

Would have been 10 times easier if they'd put a message on their dalek answering service to tell you this rather than making you wait for an hour.
 

jormerod

ISP Rep
Hello All,

Our network was restored at 10:45 and service status was posted on our RSS shortly after: -

http://www.vispa.com/rss/make-rss.php?input=all

The reason for the 13:20 post on our forums was simply because the server in which our community forums are stored was the target of the dos attack and the server was taken down for 2 hours while we deployed a backup.

We did attempt a message on our phones however our supplier wanted 24 hours notice to change the prompts.

We’re now changing supplier!
 

mr-tom

Casual Member
Good news

Great.

Thanks for such a prompt reply.

Agreed - a more customer focussed telephony supplier is certainly a good idea!

Tom.
 

geoffo

Member
Saturday 3rd Feb - slow response 7pm - 9pm

Unable to connect 9.15pm - 9.30pm
Also websites down

Websites back up 9.45pm

I think these must be teething troubles after yesterday's outage. I've only been a member for 3 months, but I've always been able to connect first time. I've never known the response time to be as slow as it's been this evening.

Geoff
 

mr-tom

Casual Member
Overall reliability

I switched from Vispa as an ISP a year or so ago when I got broadband. Not sure what they're like now, but at the time they didn't compete.

Reliability was always fine.

They still host my .co.uk (email only) which is why I was impacted by the outage the other day. They're usually pretty good - no complaints.
 

geoffo

Member
Agree with everything you have said Tom. I moved from fast4 after the debacle with v21 and biscit. I can assure you, Vispa has been like a breath of fresh air to me with reliability, connections rates, good responses, setting up of account, direct debit etc - all 100%.

I suppose that is why the odd blip that we've had over the last couple of days comes as a bit of a surprise. All in all though, I wouldn't hesitate to recommend them.

But if you believe in sod's law ..........
 

mr-tom

Casual Member
but

Unfortunately, I'm about to leave them as a friend has offered me my own server space for hosting, but if it wasn't for that, I'd not consider moving.
 
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