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UK Online / BT Exchange

Hi all,

I have been registered with UK Online since the 24th August

I have never been connected, due to my local exchange being down. Every time I call them, they just say it is a BT Issue.

So this company have had users that can not connect on a “card” in my exchange since August the 27th – and no one has done ANYTHING about it ???

How can this issue be resolved ?

SweeneY
 
Hi Sweeney,

UK online need to report the problem to BT to have this done but depending what exchange your on and it being LLU or not but still its BT or who they have now subcontracted the jumpering (connecting your line up to the ADSL equipment) to a company called enterprise.
 
Update

Well UK Online and BT were meant to have "JOINT" meet today at my local exchange - to see who was at fault:

BT DID NOT SHOW UP !!!!!!!

I still have no Broadband - UK Online say there is nothing they can do !!
 
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