Fluff
0
Since the original 8mbit service was announced there have been many good reports praising the service for its speed and the isp's speed of setup, however recently as the service is becomming more widely available, it seems ukonline is running into some rough sea's
I'll explain the problem as best i can.
Myself and many many others throughout forums across the internet, are getting what i call the "dreaded blink of death", basically on the modem/router provided by ukonine, the DSL light contniously flashes on and off because the dsl link cannot be found.
now i've, like many of the people with this problem, called their 0845 number numerous times, infact personally roughly 4 times daily, of increasing delays in between pick-up, originally it took around 10 minutes for them to pick up the phone and discuss my problems, however last night at work i tried called when i got to work, put the phone on speakerphone and carried on doing my work.
Now this may come as a shock but when it was time to leave, the call was still on hold, a full THREE hours later, it would seem then that more and more people are experiencing this problem, and if the posts ive read on forums are anything to go by, nobody, as of yet, has posted if a solution was reached, other than one or two of them giving up and switching isp's
The problem seems to have started with orders made after 20th April, as all the people who signed up earlier have reported working service.
Myself, i signed up on the 24th, received notification of router arrival and activation of the service on the 28th may, the original arrival and activation was 6th for modem and 7th of may for activation, due to switching from bt yahoo 2mbit to ukonline, my bt yahoo connection was set to end on monday the 9th may, however on the 7th may neither the modem had arrived nor an email reguarding any activation, until that is, the evening when i got an email telling me the activation was delayed and modem dispatch delayed due to "problems with the warehouse due to the ammount of orders", which i was happy to wait for, monday came and around 2pm my internet connection went down, roughly an hour later i tried to login, and was told my username and password were incorrect, i reconfigured my modem in preperation for ukonline, complete with logins and click connect for the hell of it, knowing full well my activation date wasnt for another two days, but what do you know?, it connected at 5.6mbit, i downloaded a file for a few seconds and noticed the speed around 640kb/s, decided what the hell ill disconnect and wait a little longer for the email first, a few minutes later i notice the dsl light go from solid on to flashing, the next day i decided to try connecting again, noticed that the dsl light was still flashing so i waiting longer.
Wednesday came and my activation email arrived at 12:26, i was using dialup to access the internet at this point, the router arrived so i plugged my new router and nothing, dsl light still blinking away.
I called the support and after having me go through a heap of settings on the computer and router but still no joy, rebooted the pc and router, nothing, i was tld the activation may not actually 'activate' yet, and "it may come on between now and midnight", so i leave it, thursday morning comes, still no service, i phone them 4 times this day, each call taking longer and longer to get through, eventually im given a support ticket to have an engineer take a look at my line at the exchange and various other places, im advised to have bt do a linetest, which i do and bt say it is fine, and due to the fire that ravaged manchesters exchange last year, i should be getting a full, noise free connection (im 1/2 a mile from the exchange).
So i inform ukonline of this and they tell me there isnt much else they can do but have their engineer look at it, and stress they cannot give me a specific time frame for the engineers to check it out, fair enough.
Either way it's now saturday and my Actiontec broadband router and line are still not operational, in the meantime, my bank informs me that ukonline took the £50 setup fee and first months payment on the 1st may.
Great so im now paying for a service i cannot use.
Anyone else had these troubles with ukonline so far?
I'll explain the problem as best i can.
Myself and many many others throughout forums across the internet, are getting what i call the "dreaded blink of death", basically on the modem/router provided by ukonine, the DSL light contniously flashes on and off because the dsl link cannot be found.
now i've, like many of the people with this problem, called their 0845 number numerous times, infact personally roughly 4 times daily, of increasing delays in between pick-up, originally it took around 10 minutes for them to pick up the phone and discuss my problems, however last night at work i tried called when i got to work, put the phone on speakerphone and carried on doing my work.
Now this may come as a shock but when it was time to leave, the call was still on hold, a full THREE hours later, it would seem then that more and more people are experiencing this problem, and if the posts ive read on forums are anything to go by, nobody, as of yet, has posted if a solution was reached, other than one or two of them giving up and switching isp's
The problem seems to have started with orders made after 20th April, as all the people who signed up earlier have reported working service.
Myself, i signed up on the 24th, received notification of router arrival and activation of the service on the 28th may, the original arrival and activation was 6th for modem and 7th of may for activation, due to switching from bt yahoo 2mbit to ukonline, my bt yahoo connection was set to end on monday the 9th may, however on the 7th may neither the modem had arrived nor an email reguarding any activation, until that is, the evening when i got an email telling me the activation was delayed and modem dispatch delayed due to "problems with the warehouse due to the ammount of orders", which i was happy to wait for, monday came and around 2pm my internet connection went down, roughly an hour later i tried to login, and was told my username and password were incorrect, i reconfigured my modem in preperation for ukonline, complete with logins and click connect for the hell of it, knowing full well my activation date wasnt for another two days, but what do you know?, it connected at 5.6mbit, i downloaded a file for a few seconds and noticed the speed around 640kb/s, decided what the hell ill disconnect and wait a little longer for the email first, a few minutes later i notice the dsl light go from solid on to flashing, the next day i decided to try connecting again, noticed that the dsl light was still flashing so i waiting longer.
Wednesday came and my activation email arrived at 12:26, i was using dialup to access the internet at this point, the router arrived so i plugged my new router and nothing, dsl light still blinking away.
I called the support and after having me go through a heap of settings on the computer and router but still no joy, rebooted the pc and router, nothing, i was tld the activation may not actually 'activate' yet, and "it may come on between now and midnight", so i leave it, thursday morning comes, still no service, i phone them 4 times this day, each call taking longer and longer to get through, eventually im given a support ticket to have an engineer take a look at my line at the exchange and various other places, im advised to have bt do a linetest, which i do and bt say it is fine, and due to the fire that ravaged manchesters exchange last year, i should be getting a full, noise free connection (im 1/2 a mile from the exchange).
So i inform ukonline of this and they tell me there isnt much else they can do but have their engineer look at it, and stress they cannot give me a specific time frame for the engineers to check it out, fair enough.
Either way it's now saturday and my Actiontec broadband router and line are still not operational, in the meantime, my bank informs me that ukonline took the £50 setup fee and first months payment on the 1st may.
Great so im now paying for a service i cannot use.
Anyone else had these troubles with ukonline so far?























