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UKOnline Disaster

The dishonesty continues. UKOnline say they cannot work on our phone because Demon have got a marker on it but Demon deny they have one.
 
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ptaylor28 said:
I’m thinking of pulling the plug (so to speak) on these Muppets, but am conscious of the fact that I’ve ‘signed’ a 12 month contract. Are there any implications here????


I would like to know about this too, as I have 2 phone lines and for reasons I wont bore you with, need to get DSL swapped from 1 line to another. I was thinking of ordering a new UKOnline account for the other phone line and just cancelling the original account (which still has 10 months contract) so im worried about the "legal threats".

Can anybody / any company use bailiffs these days if you owe them money and it goes to court? I remember a time when only the courts themselves could use bailiffs, (like if you had been in trouble with the law and owed Fines to the court etc and didnt pay!) But these days it seems like everybody can hire bailiffs to hassle you.


Has anybody disconnected from UKOnline while under contract?

And has anybody any knowledge on the legal aspects and what might happen if I cancel my contract early and not paying for the rest of the year?


Oh P.S. for all those who have problems with their ADSL order / line. BT always have and always will shift the blame. ISPs always have and always will shift the blame. Most of the time though it comes down to BT and a crappy phone line or a line fault. Hassle BT like mad to do tests on your line and keep insisting that there is a fault, no matter if they say there isnt!. Tell them there is "noise" on the line. They HAVE to check it out. Tell them you have tested the line using a 56k modem, which disconnects and you have tried 2 different computers and dial up ISPs and it does the same. Also you can ask BT to increase the "Line gain", which they have to do if you request it (or at least they did a few years ago) Basically it turns up the gain on the line to reduce poor line performance. The operator can do this in minutes I think. Once they have THOUROUGHLY tested the line and you are sure it isnt their fault, you can hassle the ISP like mad and dont let them pass the buck and blame BT. Maybe this will help somebody.
 
Me too! UKonline are the worst ever company I have dealt with.. why on earth did I leave Pipex!! Big Mistake - UKonline have promised my line would be ready a week ago. I am tryin to run a business as a Web Developer and I am losing business because of these cowboys.

We need to prevent this company from ripping off anymore customers quickly. Any advice on making a complaint and cancelling my service (which still isnt live would be appreciated greatly.

Many thanks
 
Call me a woman scorned but I'm considering making an 'anti-ukonline' website to highlight all their problems that they do not try to fix... anyone else interested, it might make Watchdog even more interested in investigating too :)
 
Ok... this is the final straw...

Contacted Ukonline to check my status... someone told me that an investigation on my line was taken place and at my exchange - she went off for two minutes while and she said the following :

"I've spoken to the one of the engineers and he said the Connector has fallen out of the thingy on the exchange."

Can you believe that for a technical support line - that is beyond a joke now. I'm cancelling my Direct Debit they not having a penny more from me!
 
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