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UKOnline Speeds

louisbs

Pro Member
Hi All,

I migrated to UKOnline about 2 weeks ago. So far I have had a far from impressive service and frankly I am getting really annoyed.

I have been put on the most congested gateway. Gateway dr0. I pay for a 2Mb service.. not 1Mb!!

According to there engineers there is no way to change gateway. A ticket has been 'filed' for me and i have been emailing speed tests to them.

I have even done the BT speed test after I got 643kbps from adslguide. Bypassing UKOnline pipes i got full speed 1900kbps+.

During the mornings I get full speed through UKOnline but by 6pm its down by half. Get worse and worse till I get fed up and shut off my pc.


Thanks for listening,

Louis
 

archived

Casual Member
I am on 1mb and during the day speeds are reasonable. However in the evening it drops to 170kb. I have emailed them but no reply except their "automated response"

Dear Customer.

Thank you for your email.
Due to the large volumes of Support e-mail we are currently receiving, we may be unable to respond to your e-mail as quickly as we'd like. Please rest assured we will respond to your mail as soon as possible.
With kind regards

The Technical Support Team

I seem to connect to dr3 or dr4. I got better speeds when I was on 512kb and foolishly upgraded thinking I would be better off.
 

Darkspark

ULTIMATE Member
You should really phone, that is why they have 24hr support.

I wrote them an email only to get it replied close to one month later, even thoughI included "urgent" in the message header. lol
 
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