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ukrtc.net migration help needed please

right my father in law has been with ukrtc.net over 12 months and has decided to migrate to aol but there's a problem.

1/ at first they didn't know he had an account with them so couldn't give him his mac code even though he has been paying them for the last 12 months

2/ now they wont give him his mac code because according to them he's in the middle of migrating to someone else.

3/ the thing is, he has never recieved his mac code because they have never sent it.

4/ now there blaming bt saying its all there fault and he should contact them. would be nice if they told him exactly who to contact but they haven't. any ideas please
 
right my father in law has been with ukrtc.net over 12 months and has decided to migrate to aol but there's a problem.

I was with Linix / Mersinet / UKRTC for several years at my previous job (and they are still with them).
They are fairly ok.. and for the price you cant really complain.

BUT... getting hold of them is sometimes annoying.. I would suggest calling up and asking to speak to Ben (Elman?) who may be able to explain things better / help you out more than some of the others (Sam?).

BUT.,. I personally would say you are better off sticking with UKRTC than moving to AOL!

Tom - www.mouselike.org
 
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right, still .not solved here according to them now he has have 2 accounts on his line and they have contacted bt about it. still no mac code though and not heard anything for over a week. can i contact bt or anyone to find out whats happening cos ukrtc just dont seem bothered
 
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