RendOrRuin
Casual Member
Hi All,
I've been having a very unusual issue for over a year now intermittently and I'm wondering if any of you can help me troubleshoot and solve the issue. I have exhausted the help of my ISP (Zen Internet) - I have to say their service has been fantastic but they are at a loss with where to go next.
Problem: I get frequent yet seemingly random total connection drops for 1-5 seconds accross all devices (wired and wireless) simultaneously.
Router: Fritz!Box 7530
WinMTR Paste (google.co.uk as host):
CMD Ping Screenshot of an incident (google.co.uk):
Sometimes they are very frequent, such as the above example but I'd say on average I get ~ 3-5 per hour, however, they do tend to come in small clusters. There is no noticable ramp up and ramp down of latency before or after incedents.
So far I have tried the following solutions with the router plugged into the test socket:
Zen have a smoke ping set up and can see the packet loss but have informed me it's too infrequent for an engineer to come out.
Sorry for the long post but I'm getting kind of desperate as it's really impacting my work situation and is extremely frustrating in online games!
Any help would be massively appreciated! Thanks!
I've been having a very unusual issue for over a year now intermittently and I'm wondering if any of you can help me troubleshoot and solve the issue. I have exhausted the help of my ISP (Zen Internet) - I have to say their service has been fantastic but they are at a loss with where to go next.
Problem: I get frequent yet seemingly random total connection drops for 1-5 seconds accross all devices (wired and wireless) simultaneously.
Router: Fritz!Box 7530
WinMTR Paste (google.co.uk as host):
CMD Ping Screenshot of an incident (google.co.uk):
Sometimes they are very frequent, such as the above example but I'd say on average I get ~ 3-5 per hour, however, they do tend to come in small clusters. There is no noticable ramp up and ramp down of latency before or after incedents.
So far I have tried the following solutions with the router plugged into the test socket:
- Replacement router
- Replacement Microfilter + DSL Cable (x2)
- Disabling WLAN
- Removing Wired devices
- Updating router Firmware
- Updating drivers and windows on all devices
Zen have a smoke ping set up and can see the packet loss but have informed me it's too infrequent for an engineer to come out.
Sorry for the long post but I'm getting kind of desperate as it's really impacting my work situation and is extremely frustrating in online games!
Any help would be massively appreciated! Thanks!