We have been with plusnet as a business customer since 2003. We are now in the process of closing down the business so i gave plusnet 30 days notice.
They responded with this
I obviously queried this due to the legth oftime we have been customers and received the following.
This wasn't in the terms and conditions when we signed up but they changed them in 2005 and I think somewhere in the pages of gobbledegook it hints at this.
In my opinion these conditions are unfair and I will be seeking legal advice because unless you decide to terminate your contract a month before the anniversary of your first sign up you will be clobbered with exhorbitant charges to terminate.
I will also be contacted Which and watchdog to highlight these unfair condition and to try and prevent anyone else being caught in this trap.
Mike
They responded with this
As you have a business account, the contract for this is 12 months. There are currently 11 months remaining of your contract which we require the amount of:
£29.36 x 11 = £322.96
I obviously queried this due to the legth oftime we have been customers and received the following.
Dear Mr Jackson,
The business accounts that we offer all come with a rolling annual contract. Meaning that the annual contract renews itself each year on the anniversary of the date you opened the account.
Regards,
Jonathan Whiting
This wasn't in the terms and conditions when we signed up but they changed them in 2005 and I think somewhere in the pages of gobbledegook it hints at this.
In my opinion these conditions are unfair and I will be seeking legal advice because unless you decide to terminate your contract a month before the anniversary of your first sign up you will be clobbered with exhorbitant charges to terminate.
I will also be contacted Which and watchdog to highlight these unfair condition and to try and prevent anyone else being caught in this trap.
Mike























