benbird
0
I had an email from Xilo my ISP, stating that if we were happy with their service we "could" submit an review on ISP Review's website.
I have been very impressed with Xilo's service and therefore did not mind taking the time, not only to write the review but also register on this site. I have since learnt that after writing and submitting the review, due to 3 reviews being added in one day (of a similar IP address range - Xilo customers! Doh!), they have taken upon themselves to remove these and ban me as a user from their website. I now get a message:
You have been banned for the following reason:
review abuse
Date the ban will be lifted: Never
So that's two other people who have registered and placed a review of Xilo (I can only assume as they are impressed - they rated highly in the short time i saw the reviews on there) all for nothing.
I questioned it with Xilo and Xilo informed me that ISP Review admin advised them "Three reviews with a similar clean writing style, from the same login IP range and on the same day is something we would act on. Sorry but this is the same policy we have with all providers, anything suspicious is removed, we show no bias."
But this removal was done without any prior investigative work by them or questions asked, this has not only left Xilo annoyed, but I am completely frustrated by their actions. I wonder if the reviews were not good and gave bad ratings whether they would of bother acting on them?!
I know when I joined up with Xilo there was not many reviews about them, that is why I felt strongly about promoting the good service they provide to enlighten others.
I have emailed them and as yet, are still awaiting a response...
I have had to re-register as my old account is now null and void as the admin have "assumed" that I am not independent.
Just feel let down, by people that obviously have just blanketed me as being affiliated with Xilo when I am completely independent and the only connection to them is they are my ISP!
Regards
Ben Bird
ps you can see my activity on thinkbroadband to confirm my independence.
http://forums.thinkbroadband.com/general/t/3701635-isp-review-a-shambles.html?Search=true&Forum=All_Forums&Words=benbird7&Match=Username&Searchpage=0&Limit=25&Old=allposts&Main=3701635
I have been very impressed with Xilo's service and therefore did not mind taking the time, not only to write the review but also register on this site. I have since learnt that after writing and submitting the review, due to 3 reviews being added in one day (of a similar IP address range - Xilo customers! Doh!), they have taken upon themselves to remove these and ban me as a user from their website. I now get a message:
You have been banned for the following reason:
review abuse
Date the ban will be lifted: Never
So that's two other people who have registered and placed a review of Xilo (I can only assume as they are impressed - they rated highly in the short time i saw the reviews on there) all for nothing.
I questioned it with Xilo and Xilo informed me that ISP Review admin advised them "Three reviews with a similar clean writing style, from the same login IP range and on the same day is something we would act on. Sorry but this is the same policy we have with all providers, anything suspicious is removed, we show no bias."
But this removal was done without any prior investigative work by them or questions asked, this has not only left Xilo annoyed, but I am completely frustrated by their actions. I wonder if the reviews were not good and gave bad ratings whether they would of bother acting on them?!
I know when I joined up with Xilo there was not many reviews about them, that is why I felt strongly about promoting the good service they provide to enlighten others.
I have emailed them and as yet, are still awaiting a response...
I have had to re-register as my old account is now null and void as the admin have "assumed" that I am not independent.
Just feel let down, by people that obviously have just blanketed me as being affiliated with Xilo when I am completely independent and the only connection to them is they are my ISP!
Regards
Ben Bird
ps you can see my activity on thinkbroadband to confirm my independence.
http://forums.thinkbroadband.com/general/t/3701635-isp-review-a-shambles.html?Search=true&Forum=All_Forums&Words=benbird7&Match=Username&Searchpage=0&Limit=25&Old=allposts&Main=3701635
Last edited:























