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Uno Duo

jaydub

Casual Member
Has anybody got any experience of the Uno Duo product?

For my connection it would be on ZW (presumably Zen Wholesale) and is significantly cheaper than the equivalent Zen connection, especially when call costs are taken into account.

The only downside I can see is the minimum assured rate of 20 mbps and an 18 month contract.

I'm particularly interested in feedback from anybody who has transitioned from their Fibre product to Duo. Did you notice any discernible difference?
 

ManOfMeans

ULTIMATE Member
If your on a 80meg connection and they would only consider it a fault if your getting under 1/4 of that I wouldn't be happy
 

thehiker

Member
I have been with UNO for four years and in August 2019 I switched to the Duo Pro (40/10) product from ADSL. Zen Wholesale is the provision beyond my local exchange. I gave a general review of my experiences with UNO back in August 2019.

My FTTC broadband has been rock solid with the Duo Pro product with just one very short outage affecting Zen on several local exchanges. Initially I did wonder if the assured rate of only 10 Mb might be a concern but I have received downstream and upstream speeds consistent with the predictions for my line. Of course, there have been times over the last few weeks where the speed has dropped a bit due to issues associated with the lockdown, home working etc. The added bonus with UNO is the very cheap phone line and phone call costs.

I have been very satisfied with all my dealings with UNO and my advice would be to go with this excellent, smaller ISP.
 

jaydub

Casual Member
I think the two responses here reinforce my opinion that I really don't like Uno's minimum assured rate of 20Mbps on Duo (or for that matter 40Mbps on their standard fibre packages), but I suspect the Duo product is one of the most competitive packages out there for those wanting FTTC on a budget.

As cost isn't the ultimate driver for me, I don't think I will be jumping ship to Uno Duo just yet.
 

PokerPlayer

Top Member
I'm currently considering the Duo package after 18 months of hell with Vodafone. My concerns are that Uno can't advise in advance which backhaul they will use, so for my local exchange (Hereford), the options are BTW, TTW, Vodafone or Zen. That gives me a 75% chance of moving away from Vodafone, which is severely overloaded. Worth a punt?
 

jaydub

Casual Member
If you go part way through the order process, you will get the initials of the supplier. In my case, it shows ZW so Zen Wholesale. It should help confirm whether or not a change to Uno Duo would move you away from Vodafone.

Regardless of my concerns about the minimum assured rate that Uno offer, there is no question that Uno are likely to offer a much better service than the the mass market ISPs like Vodafone.
 

uno

ISP Rep
(or for that matter 40Mbps on their standard fibre packages)
That is the standard assurance rate for the majority of non-EBE services with BTW/TTB; just many don't provide that data. Similar to connection ratios and throughput rates on ADSL products of the past.

Matt
 
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