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Update from Brett on Shepard’s Bush exchange

BrettatBe

ISP Rep
21st October 05

As you may be aware, there has been a delay in getting the Shepard’s Bush exchange connected to our network and we thought it would be helpful to give all of you a little more information about the delay. The order for this exchange was placed well within the agreed BT lead times and based on this we expected Shepard’s Bush to be activated by August. Since we placed the order, the activation date has been additionally delayed on two more occasions.

Please accept our sincere apologies for the delay – we are as frustrated as you are at this stage and we are putting as much pressure as we can on our suppliers to meet the agreed targets. We will keep everyone affected by these delays informed of our progress over the coming weeks.


Kind regards,

Brett Coles
Head of member services
 

Elay

Member
Brett,

I'm sure I speak for all of us on here when I say thank you for keeping us updated, and for the frankness and honesty in your comments.

It's good to see an ISP that is being open about their problems.

One question, is there any news about exchanges outside London? - are these likely to be delayed as a result of the initial delays in getting London up and running? - my particular exchange is in Manchester and was due to be enabled in December - whilst I wouldnt expect you to be able to give specifics about any particular exchange - would you expect the nationwide rollout to go ahead on schedule?
 
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