email that i just got
Last week we contacted you to explain that we were making some important
changes to your Broadband account.
Based on your past three months usage we have now identified that your
account may not fit in with one of the new packages as well as we would
hope. We have identified that you have consistently used over 25GB per
month. Rather than transfer you to one of our new packages where you might
incur exceptionally high charges for excess bandwidth usage we have
therefore not yet moved your account. Instead, your account has remained
on the old unlimited product (which is no longer available) and the speed
at which you can download has been restricted to reduce the amount of
bandwidth that you can use.
We therefore invite you to contact us over the next 7 days with your
instructions so that we can make the correct choices for you. The
following new package options are available to you.
1. Home Lite - 1GB inclusive allowance - £9.98 per month
2. Home Standard - 15GB inclusive allowance - £16.95 per month
3. Home Pro - 30GB inclusive allowance - £24.95 per month
All of the above packages include the option to purchase additional
bandwidth from as little as £1 per GB.
If you do not feel that any of the above packages are suitable for you
then you can request your MAC code from your members area or by contacting
our Customer Service team during normal working hours. This will allow you
to move your broadband service to another provider should you not wish to
be moved to one of the new packages on offer.
Please ensure that you inform us of your decision no later than Monday
17th March 2008 to prevent your account from being switched to a package
that may not be suitable for your needs.
Please note that you cannot reply to this email.