ARW
0
2 weeks and counting without Internet service that I'm paying for.
Support engineers that seem incapable of using their brain and resort to simply threatening call out fees or saying "Check your router" (There's no signal on my line since it got disconnected at the exchange in order to provide us a voice line since some piece of kit in the exchange broke, so how the hell can it be my router?!?!? "But we can;t do anything unless you have checked this" - rubbish!).
An inability to do anything with a turnaround time of less than about 3 days.
A general feeling that they actually don't have a clue what is going on.
Inflexible, no escalation path to resolve any complaints.
No idea when they are going to resolve the problem even now, but apparantly the earliest they can get an engineer out to us, after this has been ongoing for all this time, is in 5 more days. Oh..and of course that's at my risk....more threats...and no guarantees that it will be fixed so that'll probably be another 3 days per action...
All I want is for them to restore the service I'm paying for and I'm coming up against a brick wall ("There's nothing we can do") every step of the way.
Useless. Avoid.
Support engineers that seem incapable of using their brain and resort to simply threatening call out fees or saying "Check your router" (There's no signal on my line since it got disconnected at the exchange in order to provide us a voice line since some piece of kit in the exchange broke, so how the hell can it be my router?!?!? "But we can;t do anything unless you have checked this" - rubbish!).
An inability to do anything with a turnaround time of less than about 3 days.
A general feeling that they actually don't have a clue what is going on.
Inflexible, no escalation path to resolve any complaints.
No idea when they are going to resolve the problem even now, but apparantly the earliest they can get an engineer out to us, after this has been ongoing for all this time, is in 5 more days. Oh..and of course that's at my risk....more threats...and no guarantees that it will be fixed so that'll probably be another 3 days per action...
All I want is for them to restore the service I'm paying for and I'm coming up against a brick wall ("There's nothing we can do") every step of the way.
Useless. Avoid.























