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v21 taking the biscit...

hi, I ve been a sort of happy member of the v21 ISP, i suffered very little downtime or email problems in the 3 years with them, but with the recent takeover of biscit, well

they have taken the biscit,
no emails for days, poor and non existent connection, tho at themoment it is better tha it was with v21, no information from the company itself on what is happening, the takeover of v21 happened overnight as far as i knew, i only went to the v21 forums when i had problems connecting and found out from other v21 customers,

there has been no communication from biscit no reply to emails sent, you cannot talk to anybody via their phone lines and have to leave an answerphone message, which they do not respond to, they have taken down the v21 forum and custoomer portal so even though i reached the end of my tether i cannot cancel my account.

to boot they try and stick a £75 account cancellation fee (which i will not pay as it is not in my v21 T+C's, so be wary all you biscit customers).

shoddy, unprofessional, pathetic and downright ignorant business practice...

please be very wary.........
 
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