kdo
0
Background - I had been with V21 adsl for a couple of years. When the process was enabled it was OK. Unfortunately I experienced 5 periods of no service and 2 of these lasted one month each, so enough was enough.
I teminated my monthly contract with them on 14th June and went off on holiday on 16th June (for info my adsl sevice had been down since the 5th June).
On return from holiday there was a letter trying to entice me to stay with V21 dated 23rd June and advising that my 28 day termination would commence after I responded to their letter. I am sure you can see that this takes you well over one month and means they can claim a further months payment from you!!! Their T&C's state clearly 28 days - in my opinion this could be fraudulent?
They eventually cancelled my account with them on 4th August (well over 28 days in my book from 14th June). My adsl connection was also disabled which is what I expected.
On 5th August I ordered broadband with an alternative ISP and today my adsl connection became active. You can imagine my surprise when I find it is V21 - Telefonica who have activated my line and in the process have blocked all attempts by my new ISP to connect me.
Despite spending lots of time on the phoe to V21 customer support they were useless about what was going on. In fact it was my new ISP who told me that v21 - Telefonica had placed a new provide order for my telephone with BT and this is why they cannot provide me with any service.
All of this was news to V21 when I told them, they really are a bunch of clueless clowns!
My new ISP found out what was happening and got back to me in an hour needless to say I am still waiting for V21 to do anything.
With what has gone before I guess it will take some 3 to 4 months to cancel what should have been a 28 contract and now am stiuck with dial up but not with V21.
Has anyone actually got to the small claims court with these as yet?
I am sure my rights as a consumer have been significantly affected by their errors. Advice would be appreciated, I do not see why collectively we as consumers should tolerate such poor performance.
Keith
I teminated my monthly contract with them on 14th June and went off on holiday on 16th June (for info my adsl sevice had been down since the 5th June).
On return from holiday there was a letter trying to entice me to stay with V21 dated 23rd June and advising that my 28 day termination would commence after I responded to their letter. I am sure you can see that this takes you well over one month and means they can claim a further months payment from you!!! Their T&C's state clearly 28 days - in my opinion this could be fraudulent?
They eventually cancelled my account with them on 4th August (well over 28 days in my book from 14th June). My adsl connection was also disabled which is what I expected.
On 5th August I ordered broadband with an alternative ISP and today my adsl connection became active. You can imagine my surprise when I find it is V21 - Telefonica who have activated my line and in the process have blocked all attempts by my new ISP to connect me.
Despite spending lots of time on the phoe to V21 customer support they were useless about what was going on. In fact it was my new ISP who told me that v21 - Telefonica had placed a new provide order for my telephone with BT and this is why they cannot provide me with any service.
All of this was news to V21 when I told them, they really are a bunch of clueless clowns!
My new ISP found out what was happening and got back to me in an hour needless to say I am still waiting for V21 to do anything.
With what has gone before I guess it will take some 3 to 4 months to cancel what should have been a 28 contract and now am stiuck with dial up but not with V21.
Has anyone actually got to the small claims court with these as yet?
I am sure my rights as a consumer have been significantly affected by their errors. Advice would be appreciated, I do not see why collectively we as consumers should tolerate such poor performance.
Keith
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