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V21 Termination

kdo

0
Background - I had been with V21 adsl for a couple of years. When the process was enabled it was OK. Unfortunately I experienced 5 periods of no service and 2 of these lasted one month each, so enough was enough.

I teminated my monthly contract with them on 14th June and went off on holiday on 16th June (for info my adsl sevice had been down since the 5th June).

On return from holiday there was a letter trying to entice me to stay with V21 dated 23rd June and advising that my 28 day termination would commence after I responded to their letter. I am sure you can see that this takes you well over one month and means they can claim a further months payment from you!!! Their T&C's state clearly 28 days - in my opinion this could be fraudulent?

They eventually cancelled my account with them on 4th August (well over 28 days in my book from 14th June). My adsl connection was also disabled which is what I expected.

On 5th August I ordered broadband with an alternative ISP and today my adsl connection became active. You can imagine my surprise when I find it is V21 - Telefonica who have activated my line and in the process have blocked all attempts by my new ISP to connect me.

Despite spending lots of time on the phoe to V21 customer support they were useless about what was going on. In fact it was my new ISP who told me that v21 - Telefonica had placed a new provide order for my telephone with BT and this is why they cannot provide me with any service.

All of this was news to V21 when I told them, they really are a bunch of clueless clowns!

My new ISP found out what was happening and got back to me in an hour needless to say I am still waiting for V21 to do anything.

With what has gone before I guess it will take some 3 to 4 months to cancel what should have been a 28 contract and now am stiuck with dial up but not with V21.

Has anyone actually got to the small claims court with these as yet?
I am sure my rights as a consumer have been significantly affected by their errors. Advice would be appreciated, I do not see why collectively we as consumers should tolerate such poor performance.

Keith
 
Last edited by a moderator:
The line wouldnt be under the name V21 cos they are not a BT recognised ISP, It maybe a telefonica line but it could be any of the telefonica vISP's.
 
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ManOfMeans said:
The line wouldnt be under the name V21 cos they are not a BT recognised ISP, It maybe a telefonica line but it could be any of the telefonica vISP's.
Telefonica UK sold all their lines to Netservices.
 
Hi kdo I am sending you a PM with an email address this person will get your line checked the legal way and tell you which ISP its flagged for. Please do not pass it onto any other people or post it in public forums.
 
ISP's or resllers have to pay BT for service on the lines they provide for their clients, so I don't think there is any deliberate malice on the part of V21, Netservices or Telefonica. All this does is demonstrate a level of poor administration on the behalf of whoever hasn't cancelled your line properly with BT, because they're paying for a line that they're not getting any revenue for.
 
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Demon said:
ISP's or resllers have to pay BT for service on the lines they provide for their clients, so I don't think there is any deliberate malice on the part of V21, Netservices or Telefonica. All this does is demonstrate a level of poor administration on the behalf of whoever hasn't cancelled your line properly with BT, because they're paying for a line that they're not getting any revenue for.


I think, I read that V21 were transfering all the customers they'd transfered from Netservices to Telephonica at the end of last year, back to Netservices - I suppose it is possible that a cancelled account might get transfered along with them because of an admin error. :shrug:

Having to provide 28 days written notice to cancel 9 days after providing 28 days written notice to cancel doesn't seem reasonable to me though.
 
V21 termination scams and cons

Kits said:
Hi kdo I am sending you a PM with an email address this person will get your line checked the legal way and tell you which ISP its flagged for. Please do not pass it onto any other people or post it in public forums.

Kits,
I appreciate any help in this matter.
It is absolutely ridiculous the lengths anyone has to go to get the smallest amount of information from BT about any broadband activity. They always quote that you are not a customer of BT Wholesale who provide the telephony links and as such cannot disclose any details since this would be in conflict with contractual arrangements they have with the broadband suppliers.

For instance having insisted that since I have paid for my telephone line and adsl connection they should at least confirm just who had the connection at this time. They resisted for quite some time before telling me that Telefonica was the current holder, they volunteered that the last change had taken place on 5th July.

BT wholesale told my new isp that they had disconnected me from Telefonica on 25th July and that subsequently Telefonica had requested a new provide order.

So who do you believe??????

Look forward to receiving your email - nothing has arrived as yet 6pm 19/8.

Thanks, Keith
 
Craigy said:
And what alternative ISP have you chosen...? Are you sure they're not piggybacking off V21 as a VISP???

Craigy, I am a bit conscious that I have quoted stuff that my new ISP have told me when in reality they perhaps should not have been told or passed this on in the first place. So hope you don't mind that at this point I do not say who it is.

I certainly have ensured that they have nothing to do with Telefonica and hence with V21

Keith
 
V21 termination scams and cons

Demon said:
ISP's or resllers have to pay BT for service on the lines they provide for their clients, so I don't think there is any deliberate malice on the part of V21, Netservices or Telefonica. All this does is demonstrate a level of poor administration on the behalf of whoever hasn't cancelled your line properly with BT, because they're paying for a line that they're not getting any revenue for.

Demon,
I am sorry but I have no sympathy for V21 or Telefonica if their systems are that bad that they order and have to pay for their own errors fine by me.

Where I am at issue with them is that because of their error and malpractice I am being deprived of a service I should be able to receive as a consumer right.

All things being equal I should have been able to sign up with an ISP of my choice and be receiving a service since certainly before the end of July. It is now the 19th August and I am still totally in the dark about when any of this will be resolved. Their communications appear to be nearly as good as their termination efforts!!

I believe that we must have some rights as a consumer and in my opinion these were being contravened since the end of July. There should be a straightforward process to get to these guys and demonstrate that crap service and communications has a cost. That would certainly get them to smarten up on their performance and would have the benefits for all consumers also.

At this time surely they should at least give me a Migration Authorisation Code that was denied me in the first place. Had they done so I may even have told the guys reading these articles that at least they were customer focussed - but i guess that has probably not entered their brain as yet

So why should we tolerate this? Collectively we could make change happen!

Keith
 
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kdo said:
Kits,
I appreciate any help in this matter.
It is absolutely ridiculous the lengths anyone has to go to get the smallest amount of information from BT about any broadband activity. They always quote that you are not a customer of BT Wholesale who provide the telephony links and as such cannot disclose any details since this would be in conflict with contractual arrangements they have with the broadband suppliers.

For instance having insisted that since I have paid for my telephone line and adsl connection they should at least confirm just who had the connection at this time. They resisted for quite some time before telling me that Telefonica was the current holder, they volunteered that the last change had taken place on 5th July.

BT wholesale told my new isp that they had disconnected me from Telefonica on 25th July and that subsequently Telefonica had requested a new provide order.

So who do you believe??????

Look forward to receiving your email - nothing has arrived as yet 6pm 19/8.

Thanks, Keith


kdo look at your PMs on the forums the email addy you need I have sent over teh PM system here.
 
Kits,
Being new to the site I struggled to find the PMs but having done so I have used the link you provided. So far so good we have exchanged a couple of emails.
Clearly interested in the real difficulty that consumers have in getting any info on adsl connections etc.
Hopeful!
Many thanks for your assistance.
Keith
 
Fast4 add insult to injury.

The last line of Fast4's advert says "There are no long contracts, the service is on a month by month basis".

I joined on 12th June but on 22nd June I sent them a letter of cancellation.

After some delay Fast4 informed me that there was a three month minimum contract.

I have hotly contested this ever since and despite their advert and their Terms and Conditions, they have continued to debit my account.

I have now paid for the "three months minimum contract" and whilst still contesting the last two payments, I have just received the following email from them.

--------------------------------------------------------------------------
We hope that you are enjoying your account and finding our services of exceptional value. This is just a brief note to let you know that we will be collecting your next payment on 26 August 2005.
--------------------------------------------------------------------------

Fast4 must be in no doubt about my desperation to get away from them, this payment will make a fourth monthly payment and it seems the only way to stop them from continuing to take money from me is to cancel my credit card.

Another small point, my first payment was on the 11th June, Fast4 then debited my card on 6th July, then 2nd August and now 26th August, so in three months they have brought the payment date forward by sixteen (16) days.


Some links to other threads regarding V21/Fast4 for anyone contemplating their service
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Fast4 - ignoring their own T & C s
V21 - Termination
Cancelling V21's Fast4 No Fast escape
Cancelling v21 - What are my options ?
Fast4 - Avoid if more than a light internet user.
Fast4 - What are these people like ?
V21 - Want to cancel
Fast4 (Really V21) - 2 Complaints
Internet use Training Manual
Dialup ISP is a total...
Pull the other one !
Fast4 - Advertizing Standards Authority adjudication against.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
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