Darren B
Regular Member
We current have v21 as our ADSL provider as of December 04. We agreed to a 1 year contract.
Now v21's service has dropped to absolutly dire service, recently we have been unable to connect due to "password errors".
There customer services department are AWEFULL. We have had enough and wish to move to a more reputable provider.
But v21 are refusing to let us terminate the agreement as we are in a contract ... but I feel v21 have not honoured this contract due to the poor level of service we've had.
Right from day1 we were given the incorrect username and had to phone up some 09 number to get given the correct username.
We have contacted our local trading standards and contacted watchdog. How can ISP's be allowed to get away with offering a crap level of service and claiming they are sticking to there part of the 0agreement
Now v21's service has dropped to absolutly dire service, recently we have been unable to connect due to "password errors".
There customer services department are AWEFULL. We have had enough and wish to move to a more reputable provider.
But v21 are refusing to let us terminate the agreement as we are in a contract ... but I feel v21 have not honoured this contract due to the poor level of service we've had.
Right from day1 we were given the incorrect username and had to phone up some 09 number to get given the correct username.
We have contacted our local trading standards and contacted watchdog. How can ISP's be allowed to get away with offering a crap level of service and claiming they are sticking to there part of the 0agreement























