veryrichguy said:
NEWS HEADLINE: V21 Offers Free Dialup With Broadband,
This is a very good idea, just in case ur broadband connection gets messed up, all isps should do this.
Just as well as dial up was usually QUICKER when i was with them :laugh: Here's the PM's from V21,why they prefer PM's to open forum i don't know

....
"Dear David
After looking into your account on the v21 platform I can see that there has been some issues in the past with the account of which we have tried very hard to actually help you with especially the speed issues that you informed us about. At the time of informing these to you we did ask you to complete several speed tests as we opened a fault with the backbone supplier (Telefonica). You completed one speed test for us and sent us the results which were not ideal for a 512K ADSL connection. This was mentioned to you at the time and we asked you tom repeat the test several times at different times of the day as our network provider does require more than 1 test to work on the fault. These extra tests as far as we were concerned did not get carried out and Telefonica closed the fault on the basis that one speed test was not enough and the ISP (us) were not providing them with all the statistics they need in order to carry out and diagnose a fault on their network.
The failure to carry out these test resulted in the line issue still remaining and this probably did not happen on a previous supplier as they were not using the Telefonica network to provision your connection. The ultimate outcome resulted in yourself becoming very irate with the connection and posting very abusive message to the staff at V21 via the in house ticketing system, and the users forum. I can see that you were asked not to continue with the foul language but persisted in this and this finally ended with the breaking of the Terms And Conditions for point 6.1 (c). To knowingly receive, upload, download, use or re-use any material which is abusive, indecent, defamatory, obscene or menacing, or in breach of any copyright, confidence, privacy or any other rights:
The emails that you sent to our support staff were classed as both abuse and menacing and as such were in breach of our terms and conditions and therefore clause 16.9 was brought into effect and the cancellation was processed with the administration fee of £80."
What V21 have negated to say is i had spent over THREE MONTHS doing various ping tests etc etc for them,so to say they hadn't got any more tests is a LIE. I refused to do any more tests when they said to move the PC and equipment downstairs to the master socket and test again(it was all working with Vigin and is working again now with freedom2surf,both very good ISP's!). As above,they knew full well the problem was with Telefonica so why all the time wasting and tests? This is the exact tactic V21 use-annoy you so much with various crap that you snap-then they cease your line(but wait until Friday night to do it-very immiture you sad lot!) and charge you £80 for the priviledge.
16.9 If you terminate without notice or cause us to terminate in accordance with our rights in these terms, fees will be due until the date that termination would have been effective had proper notice been served. No part month payments or refunds will be entered into at any time. You undertake not to withdraw authority to debit your credit card for fees due in respect of any notice period. You acknowledge therefore that withdrawal of your authority for the card to be debited or any attempt to persuade your credit card service provider to charge back any monies debited lawfully under these terms will be treated as the criminal offence of fraud and carries a standard administration fee of eighty pounds (£80).
err,according to Lloyds TSB they have not performed a charge back-the only charge back they did was for the £80 charge!! So explain exactly in PUBLIC FORUM why you are taking £80 from people when they request their account to be cancelled and are fully paid up with regard to any subscription charges? The most you should have taken was 28 day's/a months subsciption,not this figure you seem to have plucked from no where!
The most ammusing part for me is the fact that the T&C's you sent to Visa were different AGAIN! It was clause 7.2 for the copy Visa got. As i have already said-the T&C's i signed up for had NO £80 charge what so ever-it only appeared on your T&C's AFTER you had taken £80 from me. I know of one other person at least who has suffered this charge. I was a dial-up customer for over three years,you have ripped me off and others. Certainly everyone i signed up with you has either left or is in the process of doing so.(and they will be cancelling their cards to avoid any rip off tactics like this) So,for your £80 charge you have lost a few more customers and will continue to get bad press whenever i see anyone thinking about using you on any forum! One badly treated customer tells at least 10 people,one happy customer may,if you are lucky,tell 5 people! Something tells me that £80 will cost a you a little more than it cost me!