gavster1
0
I have been with virgin ADSL 8mb since april, I pay 14.99 a month. I just cant believe how slow and usless this service is just lately. Im getting speeds of 12kb/s max in the evening, (basically dial up speeds) its not much faster at night or through the day. I used to get 600kb/s at one time.
Its unusable, and they are not providing the service I am paying for. Surely something can be done. I thought it was me but eveyone is experiencing the same problem. I have rang up for my MAC code, she told me she would process it but I would still be liable for 90 odd quid for the remaining lenth of contract. She then said she would put me on a guareented 2MB stream? I dunno if this will solve the problem. I feel like cancelling my Direct debit and going somewhere else, I rather pay another 10 quid more and have BT Total unlimited broadband.
The customer services is poor to say the least. This company should not be trading. OFCOM are a waste of time, Some one there should surely be looking into this problem.
When will this end. Online gaming is impossible. I would have 20mb cable but I live in an apartment which does not have cable
I dunno what to do, should I wait for it to get better, it cant get worse. Or should I just cancel my DD , get my MAC and go else where and refuse to pay them, they r breaking their contract surely by not providing the service I am paying for. :S
Its unusable, and they are not providing the service I am paying for. Surely something can be done. I thought it was me but eveyone is experiencing the same problem. I have rang up for my MAC code, she told me she would process it but I would still be liable for 90 odd quid for the remaining lenth of contract. She then said she would put me on a guareented 2MB stream? I dunno if this will solve the problem. I feel like cancelling my Direct debit and going somewhere else, I rather pay another 10 quid more and have BT Total unlimited broadband.
The customer services is poor to say the least. This company should not be trading. OFCOM are a waste of time, Some one there should surely be looking into this problem.
When will this end. Online gaming is impossible. I would have 20mb cable but I live in an apartment which does not have cable
I dunno what to do, should I wait for it to get better, it cant get worse. Or should I just cancel my DD , get my MAC and go else where and refuse to pay them, they r breaking their contract surely by not providing the service I am paying for. :S























