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Virgin Media 20Meg What a joke

Hi all
New to these forums but i though i would like to share my experiences.
Having been a NTL broadnand customer for about 3 years i never really had any problems, but then all of a sudden Virgin take over and the service becomes crap.

Now i know i am not the first person to say this, and i probably won't be the last, but when you are paying £37.00 a month for a 20M service and only getting between 1-3 at peak times then there has to be something wrong.

I spoke to someone at Virgin only today to say that i was not happy with the service and was thinking of cancelling my subscription, guess what, i was offered 3 months at half price (even the bloke on the phone agreed with this was a very poor speed, although he would not comment on the state of the service), and told to contact technical support.

Now i am no novice when it comes to computers or the internet, so spending over an hour on the phone to someone in India who does not understand English very well, and then been told to unplug my modem and then plug it back in again does not bode well. Then when i am told that an engineer will have to pay a visit to my home, guess what? he cannot find a fault.

I am sorry to ramble on, but has anybody else had similar experiences, as i find it very frustrating.
 
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main problem is increasing the speed when the network isnt upto it. Yeats ago the network was monitored and things spotted before they went wrong. Now the bean counters are in charge over the last year the network is only worked on when it goes down. Less staff or contract workers all points to standards dropping.
 
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then again arnt they up for sale again... my opinion is they dont give a rats and its going as a "going concern" why bother on the upkeep of something that wont be run by current bosses anymore... the only thing it has going for it it is that their one company anyone who buys in actually gains a monopoly and if they can turn it from a concern into a good service again then alls well, but in order to do that they have to first spend out money upgrading the equiptment the current owners dont give a rats about
 
Branson did try to make a difference but when he is overuled by the others and his ideas not used can you blame him to decide to sell out.
 
then again arnt they up for sale again... my opinion is they dont give a rats and its going as a "going concern" why bother on the upkeep of something that wont be run by current bosses anymore

Or in other words - cut costs to maximise profits and get the most money when selling the company - and let the new owners deal with the fallout
 
Or in other words - cut costs to maximise profits and get the most money when selling the company - and let the new owners deal with the fallout

exactly.. altho l will mention in some areas virgin media is great... or at least l know of two places (a friend l help out with tech stuff) his connection is rock solid however he was only on 2Meg.. altho my other friend (very tech savvy guy) he has been upgraded to 20Meg and he is loving it but with both friends they are in areas where the network isnt so strained with all customers fighting over contention ratios.
 
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You got a SAT pm :O last time I needed an engineer according to tech support they gave me an appointment a week later.
 
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