Hi all
New to these forums but i though i would like to share my experiences.
Having been a NTL broadnand customer for about 3 years i never really had any problems, but then all of a sudden Virgin take over and the service becomes crap.
Now i know i am not the first person to say this, and i probably won't be the last, but when you are paying £37.00 a month for a 20M service and only getting between 1-3 at peak times then there has to be something wrong.
I spoke to someone at Virgin only today to say that i was not happy with the service and was thinking of cancelling my subscription, guess what, i was offered 3 months at half price (even the bloke on the phone agreed with this was a very poor speed, although he would not comment on the state of the service), and told to contact technical support.
Now i am no novice when it comes to computers or the internet, so spending over an hour on the phone to someone in India who does not understand English very well, and then been told to unplug my modem and then plug it back in again does not bode well. Then when i am told that an engineer will have to pay a visit to my home, guess what? he cannot find a fault.
I am sorry to ramble on, but has anybody else had similar experiences, as i find it very frustrating.
New to these forums but i though i would like to share my experiences.
Having been a NTL broadnand customer for about 3 years i never really had any problems, but then all of a sudden Virgin take over and the service becomes crap.
Now i know i am not the first person to say this, and i probably won't be the last, but when you are paying £37.00 a month for a 20M service and only getting between 1-3 at peak times then there has to be something wrong.
I spoke to someone at Virgin only today to say that i was not happy with the service and was thinking of cancelling my subscription, guess what, i was offered 3 months at half price (even the bloke on the phone agreed with this was a very poor speed, although he would not comment on the state of the service), and told to contact technical support.
Now i am no novice when it comes to computers or the internet, so spending over an hour on the phone to someone in India who does not understand English very well, and then been told to unplug my modem and then plug it back in again does not bode well. Then when i am told that an engineer will have to pay a visit to my home, guess what? he cannot find a fault.
I am sorry to ramble on, but has anybody else had similar experiences, as i find it very frustrating.
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