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Virgin media 21cv not working

ZeroFour

Casual Member
Hi, hoping I can get some help here. I have virgin media gig1 (hub5) with anytime calls, but the landline isn't working properly. 90% of the time when making outgoing calls, it'll dial, but then drop dead and play the hang up tone. Sometimes I have to dial the number 4 times until it will finally go through. I have spoken to virgin media level 2 tech team and the faults department but they keep saying that my phones are the problem. I have tried with 4 different models of cordless phone and corded phone and the issue still exists. Any idea what can be done? I have raised a complaint.
 
Hi, hoping I can get some help here. I have virgin media gig1 (hub5) with anytime calls, but the landline isn't working properly. 90% of the time when making outgoing calls, it'll dial, but then drop dead and play the hang up tone. Sometimes I have to dial the number 4 times until it will finally go through. I have spoken to virgin media level 2 tech team and the faults department but they keep saying that my phones are the problem. I have tried with 4 different models of cordless phone and corded phone and the issue still exists. Any idea what can be done? I have raised a complaint.
From experiance it's much easier just asking them to send an engineer out -
Majority of phone issues I've seen have been just needing reset by the engineer although once or twice it's been router swap fixed it too.
 
Given how buggy Virgin Media's IP based phone solution appears to be, and its known compatibility problems with various analogue/dect handsets, I'd definitely bet on the issue being more with the Virgin/HUB 5 side than your handsets. But off-hand, I've not heard any other specific complaints exactly like that one.
 
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