I recently cancelled my Virgin Media Broadband service. I had been with them for several years so was well out of the contract period. I was a cable customer, so no MAC issues to contend with - just a simple "please switch it off". Prior to contacting them I carefully read the contract which references a 5 day period, with no reference whatsoever (in the entire contract) of 30 days. I was informed by the call centre operative when I cancelled that 30 days apply & that I must write to VM's complaints department if I disagree. This is duly did only to receive a letter back which clearly demonstrates that VM do not understand their own contract. All other attempts on my part to contact a legal representative have failed. My next move is to contact Ofcom. Before I do this, has anyone else had this problem?























