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Virgin Media - Broadband connection

I have been with Telewest as a Broadband customer for some years – now it is Virgin Media. It has been fine – until now.

About a week ago, my computer started to go off-line. I find that if I turn the computer and the cable modem off and then turn it all on again, all is well.

I phoned the free Virgin Media help line and the recording there suggested “Power off the cable modem and then reboot the computer”. I could tolerate doing that if the frequency was the same as winning a Million on the lottery – but this is happening 3 times a day. It is not 'after a set number of hours' – just at random times. I am convinced it is not due to software running on the computer.

I note from the Virgin Code of Practice that “Broadband means you have the ease of 'always on' access to email” etc. Given the way that the Internet just dies, I do not consider that I am getting the service that they are promising. As soon as I heard that I could call their help line at 25p per minute if I wanted to report a fault I was overjoyed. Not.

I suspect that my problem is either with the Webstar modem or that mice have chewed through my cable. I have not checked the cable for toothmarks – it is just that they have chewed it before.

Has anyone any suggestions as to how to re-instate an 'always on' service?
 
kits gave me a link for a friend once with issues, l'll drop it to your pm.
 
i had head office on phone after i sent a letter, they said hope 2 sort probs out soon, and downgrading me for a while to see if speeds stablise, hes contacting me again in 10days
 
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i had head office on phone after i sent a letter, they said hope 2 sort probs out soon, and downgrading me for a while to see if speeds stablise, hes contacting me again in 10days

To what address did you send your letter? I want to post them one as well.
 
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