I have been with Telewest as a Broadband customer for some years – now it is Virgin Media. It has been fine – until now.
About a week ago, my computer started to go off-line. I find that if I turn the computer and the cable modem off and then turn it all on again, all is well.
I phoned the free Virgin Media help line and the recording there suggested “Power off the cable modem and then reboot the computer”. I could tolerate doing that if the frequency was the same as winning a Million on the lottery – but this is happening 3 times a day. It is not 'after a set number of hours' – just at random times. I am convinced it is not due to software running on the computer.
I note from the Virgin Code of Practice that “Broadband means you have the ease of 'always on' access to email” etc. Given the way that the Internet just dies, I do not consider that I am getting the service that they are promising. As soon as I heard that I could call their help line at 25p per minute if I wanted to report a fault I was overjoyed. Not.
I suspect that my problem is either with the Webstar modem or that mice have chewed through my cable. I have not checked the cable for toothmarks – it is just that they have chewed it before.
Has anyone any suggestions as to how to re-instate an 'always on' service?
About a week ago, my computer started to go off-line. I find that if I turn the computer and the cable modem off and then turn it all on again, all is well.
I phoned the free Virgin Media help line and the recording there suggested “Power off the cable modem and then reboot the computer”. I could tolerate doing that if the frequency was the same as winning a Million on the lottery – but this is happening 3 times a day. It is not 'after a set number of hours' – just at random times. I am convinced it is not due to software running on the computer.
I note from the Virgin Code of Practice that “Broadband means you have the ease of 'always on' access to email” etc. Given the way that the Internet just dies, I do not consider that I am getting the service that they are promising. As soon as I heard that I could call their help line at 25p per minute if I wanted to report a fault I was overjoyed. Not.
I suspect that my problem is either with the Webstar modem or that mice have chewed through my cable. I have not checked the cable for toothmarks – it is just that they have chewed it before.
Has anyone any suggestions as to how to re-instate an 'always on' service?























