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Virgin Media Contact Details

I've removed your other post because it was a duplicate.

That is definitely not Virgin Media's official complaints site; no ISP has a website just for complaints. The complaints procedure is started internally when you action a complaint and if after 8 weeks you fail to reach a resolution then you can request a DEADLOCK letter from your ISP and pursue it through an ADR scheme.

Full details can be found in this section:
http://www.ispreview.co.uk/new/complain/complain.shtml

Virgin's complaints handler ADR is CISAS.
 
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