Gandi69
ULTIMATE Member
Just a quick query for those in the know about these things.
Long Story short I took out a new contract with Virgin Media for broadband last friday which was activated 48 hours ago and now I wish to cancel it. I mistakenly thought that in 2 years they may have addressed the issues that made me leave last time. These issues being the service is pants and still the same high latency/ping spikey/over utilisation problems that plagued their service back in early 2021.
I'm well inside the 14 day cooling off period and Virgin are trying to charge me 60+ quid for cancelling of the services. Surely this cannot be right? One months broadband service is only £27 for the service i'm on/
Ive read online that the 14 day cooling off should simply be an immediate disconnection and chances are you dont have to pay anything in this period (or shouldn't). Now i'm happy to pay for the days i've used it which will probably be about 72 hours but to want over 2 months payment from me, what is the point of the 14 day cooling off period then?
Besides i'm sure the 14 day thing is simple consumer rights/regulatory stuff that an ISP can't just decide they are going to breach and do/charge whatever they want - am I correct here?
Long Story short I took out a new contract with Virgin Media for broadband last friday which was activated 48 hours ago and now I wish to cancel it. I mistakenly thought that in 2 years they may have addressed the issues that made me leave last time. These issues being the service is pants and still the same high latency/ping spikey/over utilisation problems that plagued their service back in early 2021.
I'm well inside the 14 day cooling off period and Virgin are trying to charge me 60+ quid for cancelling of the services. Surely this cannot be right? One months broadband service is only £27 for the service i'm on/
Ive read online that the 14 day cooling off should simply be an immediate disconnection and chances are you dont have to pay anything in this period (or shouldn't). Now i'm happy to pay for the days i've used it which will probably be about 72 hours but to want over 2 months payment from me, what is the point of the 14 day cooling off period then?
Besides i'm sure the 14 day thing is simple consumer rights/regulatory stuff that an ISP can't just decide they are going to breach and do/charge whatever they want - am I correct here?























