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Virgin Media fault - Hub 5 can't connect

yolosnail

ULTIMATE Member
Woke up this morning to find I had no internet.
Restarted the Hub 5 and it didn't reconnect, so just left for the day.

Got back tonight and still no internet, no fault in the area and the troubleshooting did nowt, so now have to wait for an engineer to come out.

Even more unfortunately, the next available slot is 4-7pm on Saturday, or I can wait until Monday!

Anyone know what could cause this?

Screenshot_20230223_220751_Chrome.webp
 
Any other neighbours affected? Is the cabinet down? Could be a local amplifier issue or your drop cable has been disconnected.
 
Any other neighbours affected? Is the cabinet down? Could be a local amplifier issue or your drop cable has been disconnected.

Here's the strange thing.

Yesterday morning at around 5am my Ring doorbell connected back to the internet, but no other devices will.

I've factory reset the Hub 5 and as long as I keep the SSID and password as default, I can connect anything to the WiFi. But if I change them to anything at all, I get authentication errors.
 
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Even stranger, the WiFi has just suddenly started working even with my custom SSID/password.

This Hub 5 is haunted.
 
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