Recently had Virgin installed. Just got my e-bill and it's a massive £79.70
Basically they're charging
This months broadband = £24.70
Next months broadband = £25
Which is outlined in their T&Cs which seems reasonable
Then there's this
Installation charge £30
Total bill cost : £79.70
I signed up 15/09/09 when installation was free until the end of September. They've now extended this till 02/11/09.
The original package included phone which I had taken off - but it clearly says "free installation on all broadband tarrifs" both quickstart and engineer installs (I had an engineer fit mine)
Will this automatically be refunded on my next bill or is this typical Virgin Media crap customer service
Basically they're charging
This months broadband = £24.70
Next months broadband = £25
Which is outlined in their T&Cs which seems reasonable
Then there's this
Installation charge £30
Total bill cost : £79.70
I signed up 15/09/09 when installation was free until the end of September. They've now extended this till 02/11/09.
The original package included phone which I had taken off - but it clearly says "free installation on all broadband tarrifs" both quickstart and engineer installs (I had an engineer fit mine)
Will this automatically be refunded on my next bill or is this typical Virgin Media crap customer service