Hi all, my first post.
I cancelled my virgin media T.v , broadband and phone monthly rolling contract on 7th of July 2013.
I had arranged to join sky the same day for the same sort of bundled package. Unfortunately sky were only to put in the t.v package and couldn’t take over the phone line even though virgin have left the line live ready for a new i.s.p to take over.
Now this is where the problems started…. I get a text message from sky stating “ Unfortunately we are unable to complete your order. Please contact us on 08442 410046 to discuss further” first one I responded with a two hour online chat and phone conversation to get it all sorted, this was on the 11th of July. All sorted.
On the 12th of July I get another text message stating “ Unfortunately we are unable to complete your order. Please contact us on 08442 410046 to discuss further” to which I responded with a 23 minute call from my mobile phone, at what cost I dare not think about. Ok all sorted again the engineer told me over the phone , it wasn’t set up properly the previous day.
Later that same day “ yes you guessed it” another text stating “ Unfortunately we are unable to complete your order. Please contact us on 08442 410046 to discuss further”
By this time I was a little peeved as the sky engineers had already been and installed the sky t.v this very day.
I phoned sky and cancelled all the package and took my money to B.T. for a similar package deal.
All was going fine,,,,,until today,,, “you guessed again” a B.T. engineer called to say they are not able to take the line over from Virgin Media. So I called Virgin Media and have them a roasting asking them if there was any reason why another i.s.p was unable to take over my line, they said there was no reason , the line was open for the new i.s.p to take over.
The B.T. engineer called back after I had spoken with Virgin and told me once again they had tried and could not get the line.
Is there a tag on my line or something maybe? Should I ask for a L.O.R.N?
Many Thanks in advance Tony.
I cancelled my virgin media T.v , broadband and phone monthly rolling contract on 7th of July 2013.
I had arranged to join sky the same day for the same sort of bundled package. Unfortunately sky were only to put in the t.v package and couldn’t take over the phone line even though virgin have left the line live ready for a new i.s.p to take over.
Now this is where the problems started…. I get a text message from sky stating “ Unfortunately we are unable to complete your order. Please contact us on 08442 410046 to discuss further” first one I responded with a two hour online chat and phone conversation to get it all sorted, this was on the 11th of July. All sorted.
On the 12th of July I get another text message stating “ Unfortunately we are unable to complete your order. Please contact us on 08442 410046 to discuss further” to which I responded with a 23 minute call from my mobile phone, at what cost I dare not think about. Ok all sorted again the engineer told me over the phone , it wasn’t set up properly the previous day.
Later that same day “ yes you guessed it” another text stating “ Unfortunately we are unable to complete your order. Please contact us on 08442 410046 to discuss further”
By this time I was a little peeved as the sky engineers had already been and installed the sky t.v this very day.
I phoned sky and cancelled all the package and took my money to B.T. for a similar package deal.
All was going fine,,,,,until today,,, “you guessed again” a B.T. engineer called to say they are not able to take the line over from Virgin Media. So I called Virgin Media and have them a roasting asking them if there was any reason why another i.s.p was unable to take over my line, they said there was no reason , the line was open for the new i.s.p to take over.
The B.T. engineer called back after I had spoken with Virgin and told me once again they had tried and could not get the line.
Is there a tag on my line or something maybe? Should I ask for a L.O.R.N?
Many Thanks in advance Tony.























