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Virgin Media Line to new isp

Hi all, my first post.
I cancelled my virgin media T.v , broadband and phone monthly rolling contract on 7th of July 2013.
I had arranged to join sky the same day for the same sort of bundled package. Unfortunately sky were only to put in the t.v package and couldn’t take over the phone line even though virgin have left the line live ready for a new i.s.p to take over.
Now this is where the problems started…. I get a text message from sky stating “ Unfortunately we are unable to complete your order. Please contact us on 08442 410046 to discuss further” first one I responded with a two hour online chat and phone conversation to get it all sorted, this was on the 11th of July. All sorted.
On the 12th of July I get another text message stating “ Unfortunately we are unable to complete your order. Please contact us on 08442 410046 to discuss further” to which I responded with a 23 minute call from my mobile phone, at what cost I dare not think about. Ok all sorted again the engineer told me over the phone , it wasn’t set up properly the previous day.
Later that same day “ yes you guessed it” another text stating “ Unfortunately we are unable to complete your order. Please contact us on 08442 410046 to discuss further”
By this time I was a little peeved as the sky engineers had already been and installed the sky t.v this very day.
I phoned sky and cancelled all the package and took my money to B.T. for a similar package deal.
All was going fine,,,,,until today,,, “you guessed again” a B.T. engineer called to say they are not able to take the line over from Virgin Media. So I called Virgin Media and have them a roasting asking them if there was any reason why another i.s.p was unable to take over my line, they said there was no reason , the line was open for the new i.s.p to take over.
The B.T. engineer called back after I had spoken with Virgin and told me once again they had tried and could not get the line.
Is there a tag on my line or something maybe? Should I ask for a L.O.R.N?

Many Thanks in advance Tony.
 
What's relevant here:

You say "I cancelled my virgin media T.v , broadband and phone..."

Was that cable based? I'm assuming that it must be, so you had a TV box, a cable modem and a phone socket.

So Virgin Media supply the whole lot. Importantly, if so, then nobody can "take over the line". Virgin Media phone lines as part of a cable install work with Virgin Media only. Although it's separate to the other services as in - they come down a cable and the phone line still comes down some thin copper wire which goes from their street cabinet to your wall socket.

Sky requires a phone line supplied on the BT platform.

Most houses with cable also have a BT phone socket somewhere, though it may not have been used for a decade and might be hard to find.

Neither operator is supposed to wire in their phone line to the others' socket, though I have known that to happen.

What is required is for Sky to have BT install a "new line" so the other phone socket - the "BT" one, is the one that gets used, the separate cable phone socket becomes redundant then. Sky broadband comes down the BT phone line so no BT phone line, no Sky broadband.

When you signed up, if you were asked "do you have a BT line" the correct answer would be "no" and you then often get charged a new line installation fee. Do you recall that? What was the basis of the conversations you had with Sky subsequently?

As something doesn't quite make sense here..
 
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