StormW4tch3r
Casual Member
Hi all, I seem to be having an issue with Virgin Media, it's been ongoing for a year a one month, I am having packet loss in the evenings from 5 ~ 9 pm most nights sometimes during the day (issue intermittent), I've had about 6-7 techs out, and they don't seem to find any issue, recently, I have had a cable re-pull, new cable from socket to the router, new isolator on cable to hub and issue still present, here are two forums post I have done regarding the issue https://community.virginmedia.com/t5/QuickStart-set-up-and/Packet-Loss-SO19/td-p/4260311 and https://community.virginmedia.com/t5/QuickStart-set-up-and/Upstream-noise-again/td-p/4678894 each time I ring tech support, they say there is no issue when it's happening, today I phoned up and they said its a bandwidth issue as I'm using too much, yesterday it happened my pc was only one on and had nothing open and it was doing, i have no idea what else to do as i believe tech support don't believe me, recent complaint i done via Virign Media said to upgrade package but i don't see that helping as it does it when no one is actually using the net as well! i was wondering if someone could help me to get this issue sorted or get Virgin Media to believe that there is an issue.
Current ping graph
Current ping graph