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Virgin media phone call.

I agree she has very little idea and certainly not asking the right questions, however I presume you mentioned the call was going to be recorded?
 
Ooops, video removed
 
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Aww missed it, what was the video about?

Also not sure what the legality is of recording a call when you're contacting a business and then posting it online (public). It usually only becomes an issue if the person you're calling mentions their personal name.

Even so it's still good practice to mention if the call is being recorded.
 
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