I've been having problems with their service since I renewed my contract to them.
Talk about being the fastest service, it's gone down hill since virgin media took over.
They fail to keep their promise of refunds, debiting instead of crediting my account only to give you the third degree when you question it saying they have over paid on refunds. They have not took into account my previous refunds and what they were for, a downgrade in service to 30mbit, £5 over charge should be 23.50 for first 3 months of contract instead of £28.50. Telephone calls on the mobile to a 0845 number they refuse to give the 01, 02 or 03 number that this service is ported to so I'm charged to get updates on their problems.
30 minute plus waits on their support line for a answer, listening to the same 3 tracks over and over again on hold.
Told twice it has been fixed only to find that it's not!!! Poor service..
I'd post a image of the speedtest but it's not letting me but it is 0.19Mbits download and 0.23Mbits upload and a GRADE F Line !!!!! - Worse than dial up!