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Virgin media via BT

Hello. For well over 24hrs from 1/09/07 I have not been able to retrieve my email messages from my virgin.net email address either by Outlook Express or the virgin website. I have spent at least £7 talking to "wallies" who first of all told me it wasn't at their end.Then because they can't log on to my account it must be at their end. I have a free phone number 08000524329 given to me sometime ago which states they are having problems yet the 0906 people deny they are!

Is anybody else having these problems. And is this par for the course?
Regards
 
they could have changed it so that only people are connected to their service can access using software on their computer (Outlook, Thunderbird etc.)
It's common practice to do this.

If there's web mail access through a browser, then you should be able to access it from anywhere using the web interface.

You may be better getting a domain and pointing it to your isp's email account, or having a separate account.
 
My email uses Outlook Express. Virgin do not know their right hand from their left hand. They can't even acess mymail from their end.
 
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hi there. Virgin media via bt (beyond cable) they do support outlook express. the technical call centre in newport and yes i know about the problem you had with email first it was unknown issue but you have to give the some time to be able to catch the problem. yes theer was problem with the email servers therefore were unable to retrieve email via outlook and webmail. but remember you cant just give bad name to an ISP over this. you do need examples of where and how things going wrong to fix it. just image you had your own delivery buissness and some delivery were going missing but you had 10 ppl delievery in one area you will need examples and investigate to resolve this issue ye?? some give the ISP's some slack.
 
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