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Virgin.net (Lack of) contact

Hello im trying to use the web form to send an E-Mail to the Virgin.net ("Team" <Cringe>). I go to this link:

http://www.virgin.net/customers/contactus/

Then I click on Email us. I fill the form (on several PC's and different connections and browsers. I fill the form but then I just get an error or in opera the button just does nothing.

I need to get a MAC to transfer to ZEN please help! :)
 
Hi David
as from wednesday you will get a MAC from virgin at the moment they may not be answering any emails? or try www.virgin.net & if you can contact them that way?? may be kits or mel can help you o.k
 
Direct telephone number?

Just seen the sticky regarding the Valentines day MAC law! Maybe Virgin are inundated with requests!

Will just keep trying, I was hoping someone had a direct telephone number so I can spend half an hour brushing up on my phonetics with asia.
 
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£50 fee

We are on a monthly contract with Virgin and despite they now want a £50 fee to get a MAC code? Is this right can we get this /reduced/remove? Do any ISP's swallow this? (We want Zen ideally)?? Do today's new laws help with this?

Please help

p.s We are not going to pay 50p a min or whatever to help fix this problem (we want to migrate cos virgin are sh1t)
 
Virgin charge a £50 termination fee on their adsl services if you cancel your contract within the first year (I'm not sure if the termination fee applies or not if you migrated in, as there would be no BT activation charge). I believe cancelling their bundled services in the first 12 months may require full payment of the remaining contract.

The new law means they can not make issuing the MAC code conditional on paying the termination fee, however you are still bound by the terms of your contract, other than they wouldn't be allowed to charge an administration fee for issuing a mac, which they don't anyway.
 
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