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virgin.net problems

I signed up about 3 weeks ago for Virgin.net.

Received the modem and an activation date of 20th June. Alas, this passed and they have not informed me as to why - all they have said is that BT have delayed the process and will contact me shortly.

I have emailed to ask them what is happening and have received evasive replies. Has anyone had the same problem and is there any way I can find out what the problem is from another source?

Its getting frustrating, but if I cancel and sign up elsewhere I dont know what may happen regarding BT changing my phone line.

Thoughts please! Thanks
 
Try phoning Virgin Broadband Support on 0845 045 1118. I had a similar problem back in April, Virgin said BT told them that there was not sufficient capacity at my exchange. E-mailed a complaint to BT, connected next day.
 
djh100 said:
All they have said is that BT have delayed the process and will contact me shortly.

The reason for this is not clear to any party. Reasons from BT such as "Further engineering work needed" and "Capacity exceeded at local exchange" are about as specific as they get. Give them a call, ask them to check your ADSL order, and ask for the Review Date. There's not always one there, and it might not tell you anything once that date has passed, but give it a go and chances are you'll end up getting somewhere.

Good luck!
 
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It doesn't matter; from what I understand, BT fault codes are standard codes which are sent out to every ISP which use the BT network. You could be on Virgin, Wanadoo, PlusNet or anyone else; if there was an issue with the line, each ISP would simply see "Further engineering work required". I feel it's important to take some of the heat off the ISP's here; BT are notoriously difficult to work with when developing solutions to faults, and a lot of the time is redundantly spent submitting faults to BT, and them rejecting the "clear" status returned to the ISP when BT claim to have completed the work.

It's nasty; but unfortunatley when there's potentially tens of thousands of customers reporting faults each day, cases do take a long time to complete.

Even ADSL provisioning teams across the country stated that all faults were subject to a six day delay in the weeks after the terrorist attacks in London; which further heightened delays in the faults process.

In summary, to say "oh they're part of NTL" is irrelevant. A delay date is never good, but chances are if BT went ahead with the work and provisioned a number with ADSL, then you'd only have massive problems in the future.
 
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