Last Monday - 3 September - by adsl suddenly stopped working.
I contacted by supplier Virgin on their premium rate technical service line where I had to run through all these tests - which I kept tryign to tell them I had already run three times myself - but they would not listen.
I was eventually told the technical service dept would look at it and contact me. By Thursday I heard nothign so I rang their 'premium' line again to be told that they did not have sufficient information to proceed with the "error check". I asked to be that someone ring me back to so I knew what was going on. This I was told would happen next morning. Nothing.
I rang on Saturday morning to be told it was with BT wholesale who only work Monday to Friday 9 -5. The person I spoke to said they were workign on Monday so would diary it to follow up and promised to call me by 10 am. Surprise surprise nothing.
I rang back again last night - being a premium rate number I can't ring from work as 09 numbers are blocked. I spoke to an operator who told me that BT now need to visit the house to repair the fault and could only be done between 8-6 - when we are out at work. So 'Can I leave a key with a neighbour?' - the reply came 'I don't know I will check and call you back after 8.30' - I am still waiting.........
This is hardly great customer service or is it a wheeze to rack up the premium line costs. I joined Virgin when it first started and in the early days its customer service was first rate. Maybe this is progress.
Meanwhile I am adsl-less, await a call and will be expecting a rebate on the days I have not had service.
Lostockkid
I contacted by supplier Virgin on their premium rate technical service line where I had to run through all these tests - which I kept tryign to tell them I had already run three times myself - but they would not listen.
I was eventually told the technical service dept would look at it and contact me. By Thursday I heard nothign so I rang their 'premium' line again to be told that they did not have sufficient information to proceed with the "error check". I asked to be that someone ring me back to so I knew what was going on. This I was told would happen next morning. Nothing.
I rang on Saturday morning to be told it was with BT wholesale who only work Monday to Friday 9 -5. The person I spoke to said they were workign on Monday so would diary it to follow up and promised to call me by 10 am. Surprise surprise nothing.
I rang back again last night - being a premium rate number I can't ring from work as 09 numbers are blocked. I spoke to an operator who told me that BT now need to visit the house to repair the fault and could only be done between 8-6 - when we are out at work. So 'Can I leave a key with a neighbour?' - the reply came 'I don't know I will check and call you back after 8.30' - I am still waiting.........
This is hardly great customer service or is it a wheeze to rack up the premium line costs. I joined Virgin when it first started and in the early days its customer service was first rate. Maybe this is progress.
Meanwhile I am adsl-less, await a call and will be expecting a rebate on the days I have not had service.
Lostockkid























