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Virgin refusing new connections

father_ted

Pro Member
So it seems I have no luck at all - my street (and my property) is coax cabled for Virgin, and there is even an active connection in it on which I'm posting this!

The connection belongs to the seller of the property and is due to be ceased.

Virgin are refusing to let me open an account citing 'insufficient capacity' in the area. Has anyone else had this? Their website lets me place an order, but it then gets manually rejected at a later stage.
 
So if it's due to be ceased - you can just wait until it's ceased and then re-order. Inconvenient for sure, but at least you'll get it sorted.
 
Doesn't hurt to give them a call (admittedly it might be hard to get through at the moment) and ask what the situation is.
 
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It seems there have been two things going on:

-I was originally looking for a business connection. These seem to be subject to more scrutiny if the area is heavily subscribed.
-For a residential connection (which comes with greater upload speed, but no static IPs) there is a process by which the old account holder can 'refer' a new occupant of the property, which results in a £50 bill credit for both. This also seems to bypass the capacity restrictions on a 'one-in, one-out' basis.

FWIW I had some useful support from VM staff on their forums - much more responsive than the call centre.

In theory, it's all sorted now and my 'installation' is booked for the day after the old account ceases.
 
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