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Virgin Rip Off ?

Am I the only one becoming utterly sick and tired with Virgin Media?
How far away from the advertised 'speed' does 'up to' has to be before it becomes a blatant lie ? Following their line-test (the evidence of which is not beng made available) I am not capable of getting anywhere near the speeds I am paying for despite being less than 2 km away from the nearest 'station'. Technical support seem to be limited to only being able to say 'find your test socket' or 'contact BT' or 'do a speed test'. Crawling around at 26kbps (YES all of 26) doesn't bother them at all, time-outs galore too and I am on a 8MB package (not cable). So far I have spend a small fortune contacting their technical support (premium rate number of course!) and without fail I have to explain the 'past' time and time again (lengthening the phonecall thus more money for Virgin) and only to be told the same thing over and over again. In order to come anywhere near the linespeed 'promised' and thus getting some value for money I have to change my lifestyle and be online from 1am till 5am. Cannot we all 'club together' and do something about this blatant rip-off, lack of decent and above all honest technical support etc etc ? Power of the people and all that. Isn't there some sort of orgenasation that has got the power to act on our behalf ?
 
Try the BT speed test http://test.speedtester.bt.com complete this from your master socket behind the faceplate of BTs master socket with all equipment disconnected first, then run it again where the router is normally if there is no difference in speed it is a fault with the line to the exchange and to start asking for a fix date. Log all calls and everything youi say also might be worth asking if not fixed for refund and a deadlock letter to go to their ADR to get it resolved.
 
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I share your pain i really do. i made the biggest mistake of my life joining VM and with in three months i had my contracted cancelled. I never once recieved any where near my upto speed. In fact i barelly made it to 1/2 a meg if i was very very lucky ,some days dropping to as low as 126kbps. VM customer support doesnt get any better when they suggested i go buy a better a PC i nearly wet my self. None of there staff have a clue what their talking about and instead of listening to the customer, they still continue to go through all the usual bollox change filters etc etc.

my advice to u pal is get out quick. if they cant even get you up to the any where near your speeds they have breeched the contract and as was in my case you shouldnt have to pay a cancelation fee.
 
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