rannoch
0
Moved to Virgin just over a year ago from BT. Only reason was price - 24.99 down to 14.99. Where I live it's only 512kb so Virgin Broadband Plan 3 was OK.
I'm now in the midst of changing packages from the Broadband Plan 3 to Broadband Bundle 3.
Virgin's order status (order tracking) has been stuck at "line checks" for SIX weeks.
My various e-mails to Virgin broadband support have been a waste of time as their standard reply gives no information (apart from "it's BT's fault "), and phone Customer Support for more information.
I've called Customer Support twice. The first time the guy gave me BTs Customer Support phone number which I called, only as I expected to be told phone Virgin as they can contact BT Wholesale. Then phoned Virgin's Customer Support again.
They told me to call Technical Support (25p per minute). Technical Support talked, could not give me a reason for the delay, said they would investigate and call back with an update, but didn't.
Virgin Broadband Support a waste of time, Virgin Customer Support a waste of time and money, and Virgin Technical Support a waste of time and more money.
The real irony is that Broadband itself is OK - not ultra fast, but works consistantly well.
As soon as any "human" gets in the way - disaster.
Rannoch
I'm now in the midst of changing packages from the Broadband Plan 3 to Broadband Bundle 3.
Virgin's order status (order tracking) has been stuck at "line checks" for SIX weeks.
My various e-mails to Virgin broadband support have been a waste of time as their standard reply gives no information (apart from "it's BT's fault "), and phone Customer Support for more information.
I've called Customer Support twice. The first time the guy gave me BTs Customer Support phone number which I called, only as I expected to be told phone Virgin as they can contact BT Wholesale. Then phoned Virgin's Customer Support again.
They told me to call Technical Support (25p per minute). Technical Support talked, could not give me a reason for the delay, said they would investigate and call back with an update, but didn't.
Virgin Broadband Support a waste of time, Virgin Customer Support a waste of time and money, and Virgin Technical Support a waste of time and more money.
The real irony is that Broadband itself is OK - not ultra fast, but works consistantly well.
As soon as any "human" gets in the way - disaster.
Rannoch























