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virginbroadband problem

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Hi,Icant connect to the internet or e-mail.I have switched both modem and computer off then hit repair. no luck it comes up with can not renew ip address.I have connected my laptop to the modem with the same result.When you phone virgin they say it's a problem with my computer so i tried a usb cable then changed the blue cable with the same result.
 
Hi,

What type of modem do you have? Does it have its own power supply with a on-off switch and a re-set button? You could try a re-install of the modem software, to see if that cures your problem.

Paul.
 
modem

It's a ntl cable modem 250,no on off switch.I'm running windows xp so it should connect without a reinstall
 
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Hi and welcome can youaccess the modem config pages try typing http://192.168.100.1 the users is root and pass is root look at the operational config see if it say access allowed or denied?
 
Thanks

Thanks for your help,but even reformating the hard drive didnt work.Had to buy a new computer.
 
Hi,Icant connect to the internet or e-mail.I have switched both modem and computer off then hit repair. no luck it comes up with can not renew ip address.I have connected my laptop to the modem with the same result.When you phone virgin they say it's a problem with my computer so i tried a usb cable then changed the blue cable with the same result.

i cannot retreive or send email
 
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