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Virginmedia help

  • Thread starter Thread starter GuruJosh
  • Start date Start date

GuruJosh

Guest
Hi
Ive been with NTL/virgin media for a while now with no problems. Yesterday I had tv drive installed, and it turns out the box is knackered, its stcuk on powering up. I rang up customer services today, and the earliest they can come out is friday, so that leaves me without tv for a week, including a big football match on Tuesday. I can understand having to wait a week for a new service I requested, but having to wait a week when theyve installed a faulty box? Should I threaten them with cancellation? Is there any numbers I can phone where the operatives might be a little more helpful? Thanks in advance.
 
The quickest way to a resolution is to go to www.cableforum.co.uk that is a forum for cable cutomers and the moderators have links into Virgin plus workers actually post on there
 
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virgin broadband.

Hi there, I have a Virgin broadband service, about 2 meg. However I cannot seem to connect to the internet. After making enquires It seems my router is not able to connect to my service provider address. Can you help?
 
Hi there, I have a Virgin broadband service, about 2 meg. However I cannot seem to connect to the internet. After making enquires It seems my router is not able to connect to my service provider address. Can you help?

Can you explain what you are trying to do and which service with Virgin are you on they have two seperate products one is cable internet the other is ADSL?

What is the name of the router?
What is the setup in your home?
 
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unable to use outlook express

You appear to have a problem with your email system. This seems to have been the case for some days. When will this be fixed please?
Nick Sheere

unable to use outlook express
 
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