Thanks MM, actually, the lines were down for the best part of 2 hours, I tried calling repeatedly between 8am and 10am.
How come there wasnt an error message for the phone?? I just got silence....
I got hacked off and assumed it was the same as my router was reporting the same oam error as last time; do you know what it was this time??
I know a number of people with different ISP's are having internet problems in Malvern and my suspicion is that there is something wrong at the exchange and BT are just too tight to replace it.
One woman had no internet for nearly a month, despite BT saying there was nothing wrong; when it was finally fixed they claimed she had been accidentally connection to 2 different ISPs at the same time