Datman
Member
Hi all,
Anyone know a correct procedure for complaining to Vivaciti/ Entranet and anyone moved from vivacit i if so what is the correct process, emailing addresses listed for both Vivaciti and the billing company Entanet result in tickets being created, its been over 24 hours and no reply to either, next port of call will be to try their phone numbers.
Since their billing invoices moved from vivaciti to Entranet they have not been charging me any line rental yet all the invoices they have sent show the wording CALL Charges Monthly rental charges for PSTN & ISDN & calls then in the amount are very small amounts under a few pounds most months, which is for calls only ( i have only just notice this as normally just see the wording line rental and presumed the correct amount was coming out) now i get an invoice for £160 for PSTN Rental with 9.50+vat being charged 14 times which takes it back 14 months to when vivaciti moved payments to Entanet and then have the cheek to wish me a merry xmas and prosperous new year after saying they taking £160 via direct debit on the 11th the lack of response to tickets (over 24 hours and no reply at all ) is a joke
Can they bill me twice for the same thing ? when they have made a mistake by not billing me correctly for the last 14 months yet have been putting Monthly rental charges for PSTN & ISDN & calls on each invoice and i have paid these invoices
and now they send £160 invoice out 3 weeks before Christmas is rubbing salt into the wound, i will try ringing tomorrow but wondered if anyone had any comments or views on it
Anyone know a correct procedure for complaining to Vivaciti/ Entranet and anyone moved from vivacit i if so what is the correct process, emailing addresses listed for both Vivaciti and the billing company Entanet result in tickets being created, its been over 24 hours and no reply to either, next port of call will be to try their phone numbers.
Since their billing invoices moved from vivaciti to Entranet they have not been charging me any line rental yet all the invoices they have sent show the wording CALL Charges Monthly rental charges for PSTN & ISDN & calls then in the amount are very small amounts under a few pounds most months, which is for calls only ( i have only just notice this as normally just see the wording line rental and presumed the correct amount was coming out) now i get an invoice for £160 for PSTN Rental with 9.50+vat being charged 14 times which takes it back 14 months to when vivaciti moved payments to Entanet and then have the cheek to wish me a merry xmas and prosperous new year after saying they taking £160 via direct debit on the 11th the lack of response to tickets (over 24 hours and no reply at all ) is a joke
Can they bill me twice for the same thing ? when they have made a mistake by not billing me correctly for the last 14 months yet have been putting Monthly rental charges for PSTN & ISDN & calls on each invoice and i have paid these invoices
and now they send £160 invoice out 3 weeks before Christmas is rubbing salt into the wound, i will try ringing tomorrow but wondered if anyone had any comments or views on it