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VMO2 IS BORN!

Bubbles121

ULTIMATE Member
Today marks the day that Virgin media and O2 merge. Hopefully this will lead to faster speeds on the O2 network as they have VM for backup. If anyone has anything else to say, happily place it in the comments as I can't think of let else to mention 😆.
WELCOME TO THE WORLD, VMO2!
 
Support is one area where VM has grown a tendency to be quite poor, particularly during the pandemic where they've struggled more than most to adapt. Support agents that blame everything except the network, service status pages that go offline during even isolated regional outages and unresponsive phone contacts are three far too common gripes.

But mergers are complicated and long-winded restructuring efforts often have a bumpy road to travel before full realisation, so it remains to be seen whether the situation improves or gets even worse.
 
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I'm not happy about this merger tbh. I have a feeling that rather than VM becoming mediocre like O2, it's going to be O2 turning bad like VM.
In the end, the are both crap in their own ways and I'm only an Ex customer of O2 and never have and.never will use VM so doesn't really effect me.
 
I’m living for better connectivity and backhaul as by looking at the signal bars I get 3-4 bars 4G but 2mbps speeds (assuming that’s their traffic management system as it’s always around that figure).
There is also a mast not working the other side of town which could be causing the terrible congestion as it’s over the Uni side of Chester so could be impacted massively if the local is down.
As for VM - hopefully they provide 10gbps backhaul to all the local O2 masts and provide a much better service over all.
 
O2's support is probably where it excels. Their mobile network is crappy, speeds are low, they alter traffic to compress it, they haven't invested in their infrastructure so it just doesn't perform well at all.

Virgin's network also has some similar quirks and their backend seems to route traffic in strange ways.

Both companies seem to have a similar ethos - they care more about the money than the service they provide. At least with Vodafone and BT/EE they offer very good services and they've invested heavily in this.

There's the potential for them to overhaul their past failings and build a very good network going forward as a combined entity but I have a feeling it won't happen.
 
I was glad when I left giffgaff, it was awful and far to expensive for the service provided. To it's credit though, it did get me and 2 kids down to London, streaming the whole way.
 
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I was glad when I left giffgaff, it was awful and far to expensive for the service provided. To it's credit though, it did get me and 2 kids down to London, streaming the whole way.
Hope the wife was driving ...
 
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