davwheat
Pro Member
My brother has gotten VF Openreach HBB installed.
After a failed install appointment and a 10 day activation delay, we've looked at his first bill, and he has been seemingly charged from the day before it was originally supposed to be activated.
Here's a copy of the bill, linked to my PAYM account because it made sense for the discounts:
You can see that the billing starts from 11 April. The first failed appointment was for 12 April, the day after this. Service wasn't actually confirmed live until 22 April when an engineer visited and confirmed all external work had been completed and had passed their checks.
Amusingly, VF have paid compensation for some mystery appointment I never arranged on 19 April being "missed", but have foregone their late activation compensation (which I am chasing now), but nonetheless beginning to charge for the service before it could even possibly be working is a tad ridiculous, no?
If it was charged from the 12th, I might understand this, but I was under the impression billing would only begin from the date of activation?
The phantom appointment cancellation, possibly caused by me telling Vodafone my preferred appointment date after they had arranged an engineer visit without telling me?
Email about late activation compensation which I've not received:
After a failed install appointment and a 10 day activation delay, we've looked at his first bill, and he has been seemingly charged from the day before it was originally supposed to be activated.
Here's a copy of the bill, linked to my PAYM account because it made sense for the discounts:
You can see that the billing starts from 11 April. The first failed appointment was for 12 April, the day after this. Service wasn't actually confirmed live until 22 April when an engineer visited and confirmed all external work had been completed and had passed their checks.
Amusingly, VF have paid compensation for some mystery appointment I never arranged on 19 April being "missed", but have foregone their late activation compensation (which I am chasing now), but nonetheless beginning to charge for the service before it could even possibly be working is a tad ridiculous, no?
If it was charged from the 12th, I might understand this, but I was under the impression billing would only begin from the date of activation?
The phantom appointment cancellation, possibly caused by me telling Vodafone my preferred appointment date after they had arranged an engineer visit without telling me?
Email about late activation compensation which I've not received:























