Valiant5405
Member
Last month my Superfast1 broadband contract with Vodafone came to an end, it had a minimum guaranteed speed of 28.7 Mbps and we would usually get over 30Mbps download speeds. I renewed my contract (now called Fibre1) and they sent me a contract with a new minimum guaranteed speed of just 5.7 Mbps. I phoned up to find out why this had dropped to such a low rate. After a 2 hour phone call, being shipped from department to department, being told that to fix the 'upgrade' I would have to be disconnected from the internet for 2 weeks, (not a feasible solution as we work from home), I finally got through to a department who retested my line and told me my new minimum guaranteed speed was 13.2 Mbps. I said this was unacceptable given the speeds I had just a couple of weeks ago. They told me to contact Openreach which I now know I can't do.
I have made an official complaint but they have said there is nothing they can do. They said I can leave the contract and go elsewhere but as they tested the line at 13.2 I will get the same rubbish minimum speed guarantee with whoever I move to. They refused to contact Openreach as they said there wasn't a fault on the line.
But I don't understand how my broadband speeds can halve (minimum guaranteed speed and speed received in the house) and there not be a fault. Vodafone will not explain anything, just tell me there is no fault and I have to live with it or leave. Am I being unreasonable or naive to expect an answer to the degradation in my speeds and to want them back at where they were last month.
I have made an official complaint but they have said there is nothing they can do. They said I can leave the contract and go elsewhere but as they tested the line at 13.2 I will get the same rubbish minimum speed guarantee with whoever I move to. They refused to contact Openreach as they said there wasn't a fault on the line.
But I don't understand how my broadband speeds can halve (minimum guaranteed speed and speed received in the house) and there not be a fault. Vodafone will not explain anything, just tell me there is no fault and I have to live with it or leave. Am I being unreasonable or naive to expect an answer to the degradation in my speeds and to want them back at where they were last month.























