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Mark.J

Administrator
Staff member
ISPreview Team
I'd agree 3TB is super generous, although equally if they're disrupting access at that point (even if it's later reset) then it may be worth sending a complaint to the ASA. This will at least encourage Vodafone to be clearer in their terms:

 

ManOfMeans

ULTIMATE Member
I'd agree 3TB is super generous, although equally if they're disrupting access at that point (even if it's later reset) then it may be worth sending a complaint to the ASA. This will at least encourage Vodafone to be clearer in their terms:


It is covered in the acceptable usage policy in my opinion
 

Mark.J

Administrator
Staff member
ISPreview Team
The history of these things suggests that the ASA would consider the AUP to be too vague (covers more than just 'unlimited'), but that's why it's often necessary to hand such decisions over to a watchdog so they can decide.
 

kommando828

Regular Member
If there is a limit why not just not state what it is exactly, or are they trying to make it vague so people think its a lot less than 3TB and so self limit.
 

neagle85

Casual Member
If there is a limit why not just not state what it is exactly, or are they trying to make it vague so people think its a lot less than 3TB and so self limit.
I think they are trying to market it as the only true "unlimited" service with no limits as other providers are stating they have softcaps.

interestingly, even if you were to go onto a business contract the same 3TB softcap is still imposed, its across all contracts regardless of any difference.
 

ManOfMeans

ULTIMATE Member
I think they are trying to market it as the only true "unlimited" service with no limits as other providers are stating they have softcaps.

interestingly, even if you were to go onto a business contract the same 3TB softcap is still imposed, its across all contracts regardless of any difference.
What speeds can you get via DSL etc?
 

neagle85

Casual Member
Just to state that my problem is not with the 3TB "softcap" as I agree it is generous.

My problem is with their wording and vagueness.

In my opinion, they shouldn't be allowed to use this....

Is unlimited data really unlimited
No matter what Unlimited plan you choose, you’ll have unlimited data to use in the UK. Our plans come with different maximum mobile data speeds, to match how you use your data. Our Unlimited Lite plan has a maximum mobile data speeds of 2Mbps, Unlimited has a maximum speed of 10 Mbps and our Unlimited Max plans let you access our 5G network at full speed.

If indeed they are imposing a softcap at 3TB
 

ManOfMeans

ULTIMATE Member
Why do you feel the need to push it to the extremes of what is possible?

Its very heavy users that do hit limits that push the price up for everyone else to subsidise them. Your pushing the boundaries of what possible and its pushing the bills up of 10 (likely a hell of a lot more) other customers so you can do an experiment of what is fair use?

Is it to prove a point or to brag you have used 3TB of data a month for several months over and over on a mobile network and got finally limited and you want to complain?
 

neagle85

Casual Member
Why do you feel the need to push it to the extremes of what is possible?

Its very heavy users that do hit limits that push the price up for everyone else to subsidise them. Your pushing the boundaries of what possible and its pushing the bills up of 10 (likely a hell of a lot more) other customers so you can do an experiment of what is fair use?

Is it to prove a point or to brag you have used 3TB of data a month for several months over and over on a mobile network and got finally limited and you want to complain?
If i was truly abusing it i could easily pull 30-40TB's if i really wanted to if they had truly no limits.

I'm just stating don't call it something its not if your not willing to back it up... ever user is different, don't try and paint everyone with the same brush and don't try to judge people on what they use it for.

I'd quite happily pay more as it is a good service, just if they are going to limit it in such a way... dont call it unlimited.
 

ManOfMeans

ULTIMATE Member
No you couldn't abuse it as after 3tb you would be limited.

Your pushing to the point where other people are paying for your data usage and it seems your doing it just to make a point.

Acceptable use? How about not impacting the network so much your making other lite users pay for your usage?
 

neagle85

Casual Member
Sorry but its people like your self that if you had your way we would still have data caps... how did anything ever change unless you pushed it to its limits....

We have a unlimited service now as the technology and the want for it is real.

just to point out "not that i am pushing it to its limits" only the one that is imposed, not a technical limit.
 

ManOfMeans

ULTIMATE Member
As it is internet access on any platform apart from dedicate business connections etc. It is a shared platform.

Some one using 3TB a month isn't only going to impact the speed of other people on that mast.

50 gig data on a mobile used to be what 50 quid say, your expecting to put 60 times much data usage though, your delusional if you think theres not going to be a fair limit imposed
 

neagle85

Casual Member
As it is internet access on any platform apart from dedicate business connections etc. It is a shared platform.

Some one using 3TB a month isn't only going to impact the speed of other people on that mast.

50 gig data on a mobile used to be what 50 quid say, your expecting to put 60 times much data usage though, your delusional if you think theres not going to be a fair limit imposed
Well its easy then, all they need to do is state they have imposed a limit and what that limit is.

I think your find that technology has caught up in the last few decades as well, regardless of the technical limits of say a mast, any well run network will priorities traffic such as voice in this case.

You could have several medium usage users in an area bring a mast to its knees if it hadn't been sized accordingly.

I think the only reason my speeds are high and fairly consistent for the most part is that the masts are located at the top of a football stadium, so its sized for a few thousand users, concurrently - if this wasn't the case I'm fairly sure my speed would be a hell of a lot more variable.

This ins't an excuse, its just a fact... I purchased an unlimited service and expect to be able to watch a 4K movie without it stopping halfway through, unless it is something they are open and upfront about.
 

johnf

Casual Member
Just to state that my problem is not with the 3TB "softcap" as I agree it is generous.

My problem is with their wording and vagueness.

In my opinion, they shouldn't be allowed to use this....

Is unlimited data really unlimited
No matter what Unlimited plan you choose, you’ll have unlimited data to use in the UK.

If indeed they are imposing a softcap at 3TB
I agree with you. And this is not vague. It basically says, is it really unlimited? Yes.

When really it should said "No, but its a generous 3Tb"

I cant actually log into see what ive used as My Vodafone page seems messed up.
 
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