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Vodafone - What to expect cancelling in my 14 day cooling off?

benjmon

Pro Member
I am day 8 of Vodafones Cityfibre broadband it's mostly okay but the pings are horrible at peak times and seems like it was a common issue I didn't research enough.

I am planning on cancelling and trialing a different CityFibre provider. My 14 days ends on 28th October and all the other networks suggest a new service data of 6th November.

Will I be out of broadband for over a week or will Vodafone keep the line live until I switch even though i'll technically be out of the 14days by the time it switches?
 
Although I have no personal experience, there are plenty of previous reports on here that ISP switching on CityFibre is not as straightforward as it should be where the old ISP leaves some kind of unintended "lock" on the ONT that seems to be difficult to resolve, also made harder by ISP staff not being as familiar with CityFibre infrastructure verses OpenReach.

Whether this has been improved with the recent implementation of the industry wide consumer broadband switching service based on the OneTouchSwitching platform will be interesting to observe.

It's a gaining provider led service so you would just go ahead an order your new service from the ISP you intend to move to, and hope for the best. If you were still pondering who to switch to smaller ISPs might be better to deal with if there was a switching issue as they will generally be more clueful and responsive.

Please do report back on your experience. Good luck.
 
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