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Vodaphone Broadband

Can anyone advise me not to go there?
I am switching from Virgin fibre


They want to sell me a router but I have number of them already. It seems reasonable, the help line could be UK based
No storage facilities though. But that is not guaranteed.
I don't want to get heavily accented Virgins selling me stuff. As my operating system is Linux I don't need their third party security. F-Secure I think.

What else should I be looking at?

Is there a list of specifications I might require; storage emails and stuff?
 
Vodafone are fairly young in the market and so there's not a huge amount of reliable feedback to be found about their service, although I'd be interested to know why you're moving away from Virgin Media as I can't see a huge gain from going with Vodafone?

Remember, if you don't take their router then make sure to use one that supports VDSL (assuming you're going with Vodafone Fibre).
 
Vodaphone want to charge me for a new router. I still have my last BT one and this Virgin router. I asked them to waive the cost but the operative didn't seem to have the authority to do so nor did she pass the question upstairs.

Virgin service is awful and I can't understand their Asian help desk. I have nothing against Asians, I think they are polite people but I am getting more and more deaf. I am happy enough with the package for the most part but it is somewhat annoying to be told what I can not do by a service I am paying more that 30 pounds a month to.

I get the impression that I am a servant to them and not in complete charge of my freedom to receive all of the Internet available.

I just looked at the Aquiss site and can not understand much of the blurb:

FREE Wires-Only Self Install / Migration (Saving £96.00)
What is self install?

Minimum ContractPeriod 12 Months is reasonable. What is: Downstream Line Sync?

Up to 38 Mbps sounds adequate I only collect about >150 weather charts per day and the rest is writing a blog and watching videos like Youtube; why would I need 76 Mbps?
What is: Upstream Line Sync Up to 2 Mbps (to 20 Mbps ...I want to upload videos to a blog when I find out how.)
Monthly Usage Allowance Unlimited if that is guaranteed what can I demand if they fail me?
Care Level Included, I presume that is an phone help desk?

Static IPv4 Address Allocation I don't know why I would want a static address. What is 1 NAT and native /56?
Aquiss Email and Protection Pack. Does this mean they will tell me if GCHQ or the Americans demand to see my private email and anything else that is nobody's business but mine?
UK Based Customer Sales and Support this is good. I hope.
 
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Self-install just means that you don't need an engineer to enter your property, the connection is just achieved by plugging a cable into the BT Master Socket and sometimes a little filter / splitter in-between.

By downstream like sync I assume they just mean the estimated download speed for your line (opposite for upstream), although your actual performance may be less once factors like poor home wiring or slow WiFi are taken into account. Ideally the ISP should give you a personal estimate of what your line can deliver during sign-up (however I don't think Aquiss are a member of Ofcom's code of practice for that) or you can try doing an address specific check via the BT checker to find the FTTC speed:

https://www.dslchecker.bt.com/adsl/adslchecker.address

I suggest checking T&C's regarding any unlimited claims, although I've not heard of anybody being restricted by Aquiss.

I've no idea about Care Level on Aquiss as they don't clarify on the product page, it could be the line repair period (one working day or two day in case of a fault etc.) or something else. Not sure.

Static IPv4 means you get the same IP address every time you reconnect, which is handy if you run a business or web server (most ISPs change your IP address on reconnections).

Assume the email and protection pack is just stuff like anti-spam/virus. Probably best to ask these things of the ISP.
 
I dont do it very often, but I believe my peak monthly use in one month has hit over 300GB; usually it is lower, but with everyone in the house now watching different HD TV streams, it isnt a small amount.

The only slow down that really effected me was during last summers footie, and after making a call, it was cleared up in a couple of hours.

You should get a static IPv6 address as well as the IPv4 one, although setting up IPv6 can be hit and miss, as there doesnt appear to be any standard in how the routers handle the address; 3 different routers, 3 different IPv6 set-ups.

Aquiss support goes above and beyond, although standard care package isnt 24/7, closing at 11pm and re-opening in the morning. I dont know how much the extra care package costs, or what you get.
 
I dont do it very often, but I believe my peak monthly use in one month has hit over 300GB; usually it is lower, but with everyone in the house now watching different HD TV streams, it isn't a small amount.

The only slow-down that really affected me was during last summers footie, and after making a call, it was cleared up in a couple of hours.

You should get a static IPv6 address as well as the IPv4 one, although setting up IPv6 can be hit and miss, as there doesn't appear to be any standard in how the routers handle the address; 3 different routers, 3 different IPv6 set-ups.

Aquiss support goes above and beyond, although standard care package isnt 24/7, closing at 11pm and re-opening in the morning. I don't know how much the extra care package costs, or what you get.

Thank you both for the input.
I have no idea why the trade still insists on using jargon in this day and age; phrases like: "IPv6 address as well as the IPv4" are understood to be not understandable IMO. I think I will go for a popular provider rather than the cheaper ones as I learned my lesson from Talk Talk. At the moment I am about to replace the bedroom carpet and will do some wiring when I take the boards up, so after that I will go ahead with the.idea. I am going to set up a number of computers in my room but i can't see myself ever requiring 300 whatdoyoucallems?

Do you use three different routers or are you saying that in the past you had that experience with three different service providors?
 
Back to Vodaphone, I noticed a thread full of complaints about inaccurate billing, and billing for things that werent mentioned in the adverts, over on HKUD
 
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If you want to go with Vodafone, you'll need to take their router, however you can request your username and password if you want to use your own. Any support you may need from them will probably mean plugging the VF router back in.

I've been using their service for about a year now, with few problems. Their router is the weakest link, but is fine if you're connecting a few devices to it and browsing/downloading.
 
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