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Waiting For Broadband

I told my friend about Talk Talk Free Broadband in April this year. He ordered, was given an Order Number, and told he would be connected in June. It is now half way through July and he has not received a welcome pack, or modem, and is not yet connected. His first MAC code has run out and his second one soon will. Has anyone else waited so long without hearing anything? The Order Tracker is still showing connection as June and calls to Help have been useless.
 
I'm unable to connect to my existing ISP, called them & they said my connection's been moved over to talktalk.:confused:
they weren't suppose to take over until August.


As yet, I have had no email or letter from talktalk about log in details.:mad:

So I'm left with out any broadband connection.:mad:
 
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if you've been connected to talktalk and not received account details for broadband phone 0870-444-1820 and choose the option for broadband then the one for password - this will give you another number ring it from you home phone ensuring CLI is enabled and it should tell you your password - remember your username is your telephone number
 
Talk Talk dispair

I have been through the sign up process with TT and still await connection having started in April. However - last week I got a letter stating that broadband had gone live and this week got the modem!

Phone line still with BT - phone bills still from BT -

Broadband active and working with TT

I am not sure whether I will get a big bill from them for this some time in the future but I have a well documented complaint history with them in order to get the phone line connected so will throw that back at them if required.

Any problems getting through on the phone to them go to your nearest Carphone Warehouse store - the staff are a lot more helpful and although I cant promise success at least you get your issues logged for future reference on their own computer system and -- more importantly -- they cannot hang up if you are dealing face to face.
 
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